Call centre Manager with Risk and Compliance experience
Must be able to drive and improve compliance and adherence by overseeing full audit of organization/
customer defined Risk and Compliance framework within the projects. Whilst also ensuring full adherence to internal operation control and industry adapted best practices for the financial services in the Contact Center set-up in line with the FCA Regulations.
Experience working in Banking or Financial Industry, preferably in a contact center environment.
Risk and Compliance experience
Good understanding of the current FCA guidelines.