Telesales/Customer Service Manager

Raleigh Uk Ltd
13 Oct 2016
21 Oct 2016
Contract Type
Full Time

Telesales/Customer Service

As the most well-known UK bicycle brand, we aren't resting on our laurels but are growing in 2016 with ambitious plans to further expand our penetration of the UK cycle and cycle accessory market. Raleigh is now part of the European wide Accell Group and in addition to Raleigh cycles we supply a portfolio of major cycling brands such as Diamondback, Haibike, Sram, Moon and Lusso clothing.

To maximise the opportunities this provides and help drive forward our sales to the independent retail sector, we need a highly professional manager for the vacant position of:

Telesales/Customer Service Manager

Reporting to the Operations Director, you will oversee the daily operation and management needs of a 15-strong call center including a newly formed telesales team.

Utilising your leadership skills, you will, by training, coaching and motivating your team, enable them to develop excellent customer relationships, meet their targets and grow the company's sales.

Your IT skills will include the use of Microsoft Excel, PowerPoint and Word to a high standard plus experience of ERP and CRM management systems. A good standard of Mathematics is essential for forecasting and analysing sales data.

A good understanding of the market dynamics within the UK Bicycle and Accessories market, or similar industry dealing with independent retail outlets,  will be required to enable you to continue the development of successful sales strategies that guarantee growth.

Candidates must have previous telesales experience, a strong track record in managing a team, excellent verbal and written communication skills and the ability to prioritise and handle multiple tasks.

An interest in cycling would be an advantage.

To apply for the position, please send a copy of your CV, covering letter and salary expectations to Diane Jarvis at Raleigh UK, Church Street, Eastwood, Nottingham NG16 3HT or by email to

Closing date for applications is Friday 28th October 2016