IT Problem Manager - Banking

Problem Manager/Incident Manager (ITIL Framework Aware)

Do you come from a banking/financial services background?

If so, this is a truly exciting opportunity as this is a new type of role (ie first of it's kind) within a vast global corporation. Therefore you will have the opportunity to shape problem and incident management strategy for this organisation which will look great on your CV ! You will need to be a very experienced problem and incident manager to be considered for this with a good knowledge of the ITIL framework. Please note that the role has a greater emphasis on problem management and this must be reflected in your overall experience and CV.

The role will involve the following:

- Managing and coordinating the incident management process across several IT teams

- Creating incident reports, sometimes involving multiple stakeholder input

- Facilitating problem review meetings and chairing them

- Maintaining problem management records and progressing problem management reviews

- Managing the whole life cycle of problem management reviews

- Working with senior management to improve and/or enhance existing problem and incident management processes

- Working with infrastructure and applications groups to enhance problem and incident management strategies and processes

To be considered for the role, you will need the following:

- Strong real-world experience of managing incident and problem management processes within, preferably a financial services institution or one that deals in high value transactions

- Very capable problem management capabilities, gained within a banking/financial services environment

- Good knowledge of RCA techniques

- Strong understanding of service level agreements

- A good general awareness of desktop, server, networking, telephony and database technologies

- A good knowledge of the ITIL framework

Any knowledge of payment systems and/or an ITIL qualification would be desirable.

Keywords: 
Problem, incident, problem & incident, problem and incident, consultant, manager, lead, director, team lead, itil, v3, desktop, windows, server, 2008, 2012, sla, service, services, service management