Support Engineer - Field / Helpdesk
Bring your IT Helpdesk experience, problem-solving abilities and great customer care skills to ARC Systems, where we personalise customer support.
At ARC Systems, we’ve over two decades of experience to our name. So our customers, typically SMEs representing all business sectors and with between five and 300 users, know they’re in good hands. Every business has unique expectations from its IT systems; so we personalise our Support Plans to match their requirements exactly, be it first, second, or third line, remote or on-site support. And the real key to our success is our people. Our team always delivers on technical proficiency, customer care and dedication.
As IT Engineer your prime responsibility will be to provide technical support remotely and onsite professionally and efficiently, maintaining a high level of customer service. You’ll take ownership of user problems, perform technical diagnoses and fix the issue either remotely or on-site.
As Support Engineer you’ll already have a proven IT track record where you’ve developed strong knowledge of Microsoft-based operating systems, with emphasis on Windows 7, 8 & 10 and MS Server 2003/2008/2012. With a good understanding of PC hardware, software set-up and configuration and TCP/IP networking skills, you’ll be an experienced Microsoft troubleshooter, comfortable with remote access tools such as RDP and/or Teamviewer. Amongst your other attributes, as Support Engineer you’ll also bring:
• Microsoft Accreditations.
• Knowledge of Active Directory (AD), DNS and DHCP.
• Networking experience preferably Cisco encompassing LAN, WAN and Wi-Fi
• Excellent telephone and onsite manner.
If you can also offer MCP certification and/or Cisco CCNA, or above, that would be desirable.
Support Engineer Job Reference: OLR11717
To apply for the Support Engineer role, please click on the APPLY button and complete the short application procedure.