Information and Signposting Officer

Colchester, Essex
£22,000 - £25,000
11 Oct 2016
01 Nov 2016
Contract Type
Full Time

At Healthwatch Essex, we provide an Information Service to help people to understand, navigate and access health and care services in Essex, as well as gathering people's experiences to help improve local services.

We know that people often struggle to access the support and information they need and that the pressure on health and care services is increasing. Each month we receive hundreds of enquiries about topics including GP registration, accessing social care, hospital discharge, making a complaint and finding local community or advocacy services. As an independent and confidential service, we listen to people's experiences and provide information about their next steps and the choices available to them.

The Information Service works alongside the Healthwatch Essex Engagement and Research Teams to gather evidence of people's voice and experiences of health and care, and to work with service commissioners and providers to make sure that they take these into account. We are a charity, and have powers under the Health and Social Care Act (2012) to help us make sure that we are heard.

We're looking for an Information and Signposting Officer to work as part of a small team to promote and deliver the Information Service.

The post holder will be comfortable working with the public, and be an engaging and effective communicator, with good verbal, active listening and written skills. You will be solution focussed, and able to show a high-level of judgement and discretion when dealing with individuals. You will also have a high regard for the sensitivities of working within health and social care. You will be capable of building effective relationships with comparable professionals within other organisations, and be committed to advancing the interests of patients, service users and the public within the changing landscape of health and social care.

You will also be enthusiastic about working within a small and ambitious team, with a demonstrable regard for the values and principles of Healthwatch Essex and a willingness to work flexibly to achieve the organisation's strategic objectives.

Full details of the role including a full job description and application form can be found on the Healthwatch Essex website by clicking the apply button. 

Previous applicants welcome

Deadline for applications is 12 noon, 31st October

Interviews to be held on 9th November