IT Support Engineer

A fantastic opportunity has arisen for an IT Support Engineer to join a well established specialist company providing cutting edge 2d and 3d digital imaging solutions to the dental profession. They are seeking an additional I.T. support team member for a unique and varied role. This is an opportunity to work in a busy high tech environment and learn new skills.

They are always at the forefront in their field and invest in the latest technology and training to help their team and their clients.

If you are looking for a quiet 9-5 job behind a desk then this position is not for you. If you enjoy every day at work being different, a challenge and rewarding then this is for you.

Responsibilities:

- Be the first line of support for their customers providing excellent service for their digital radiography and imaging systems primarily through telephone support and remote access software.
- Answer client inquiries regarding computer software and hardware operation to resolve problems.
- Refer major hardware or software problems or a defective product to 2nd line or manufacturer's technicians.
- Ensure all calls/tasks are logged onto company CRM software.
- Develop training materials and procedures and or train users in the proper use of hardware and software.
- Confer with staff, users and management to establish requirements for new systems or modifications.
- Oversee performance and implement improvement to company I.T/Telecoms infrastructure.
- Assist on site with installations when needed and to develop an understanding of the solutions they provide
- Assist at exhibitions and trade shows. This allows you to meet their clients in person and provides a better understanding of the company.
- Participate in developing and maintaining support contracts with existing and new clients.
- Be able to work in all aspects of a busy office environment
- To maintain confidentially and sensitivity at all times.
- This role will include some nights away and out of hours work/travel.

Hardware and software training will be provided in house and by the manufacturer's.

There is also the opportunity to develop this role and increase your salary.

Essential Skills and Experience:

- High level of I.T skills including knowledge of network configuration.
- Be punctual, presentable, articulate and numerate.
- Confident and positive approach to tasks.
- Excellent time management.
- Excellent verbal and written command of English.
- Complex problem solving skills:
- Good communication and interpersonal skills:
- Active listening skills and critical thinking skills:
- Good instructing skills:
- Inductive reasoning:
- A proven track record within the I.T. field
- Be willing to learn and take constructive criticism.
- Open to flexible working hours.