National Call Centre Administrator

Rico Logistics is a UK subsidiary of the global logistics giant TVS with $10 billion annual revenues and employing more than 30,000 people Worldwide. Rico Logistics is a market leader operating in over 40 Branches around the UK and Ireland from where they control more than 1,400 courier vehicles each day.

They are one of the market leaders in their sector and provide courier services to some of the UK’s top businesses, in addition to serving the needs of locally based businesses.

We now require a Call Centre Administrator for our National Control Centre based in Langley. 

Acting as an ambassador for the Company, the main duties of the successful applicants will be:

• To act as key contact for all Rico Logistics Same Day key accounts reports, driver queries and pricing.
• Build and maintain relationships with clients, branches, account management and management to ensure all cooperate effectively and efficiently.
• Support team members and management, ensuring that all accounts are receiving timely responses and updates.
• Build handover and knowledge documents to facilitate cover and assistance from colleagues when required.

Successful applicants will in addition be involved in the compiling and reporting of accurate data and in escalations where appropriate.

National Call Centre Administrator - Skills and Attributes include:

• A flexible approach to working hours and environment.
• Well organised and calm under pressure.
• Enthusiastic.
• Team player.
• Articulate and courteous, must be an effective communicator both verbally and in writing.
• Proficient in the use of Mircosoft Office.

Hours of work are 8:00am to 5:00pm Monday to Friday. 

Salary: £18,000 + Pension

Please apply online for the National Call Centre Administrator role with your CV and covering letter.

No Agencies Please.

Please check your email for confirmation that your application for the National Call Centre Administrator role has been received and to follow further instructions if applicable.