Female Duty Telephone Helpline Worker

Next Link
Bristol (City Centre), City of Bristol
Point 16: £16,969 pro-rata
11 Oct 2016
28 Oct 2016
Contract Type
Part Time

Female Duty Telephone Helpline Worker


Salary: Point 16: £16,969 pro-rata (includes participation on out of hours telephone on-call rota)     

Part-time – 20 hours per week

Established in 1999, Next Link provides a range of domestic abuse support services to women and children within Bristol, BaNES and South Glos. 

Next Link has been successful in the re-commissioning process to deliver Bristol’s domestic abuse safe house and community support services. Our new integrated service delivery team is expanding and we have a number of exciting opportunities for creative and highly motivated women with a broad understanding of domestic abuse issues, complex needs and a commitment to providing a high-quality inclusive service within Bristol.

Duty Helpline Workers are responsible for providing a high-quality telephone crisis response service providing advice, information, advocacy and support to women and children experiencing domestic abuse; families; professionals and other users of the helpline. 

The successful candidate will have:

  • Experience of providing telephone or 1-1 support to vulnerable people
  • An understanding of the impact of domestic abuse on women and children
  • The ability to assess risk and need and support the victim to put an action plan in place 
  • The ability to provide respectful, non-judgemental, and confidential support to women and their children
  • The ability to respond effectively in a crisis situation

Closing Date: Friday 28th October 2016 at 9am

Interview Date: Thursday 3rd November 2016


How to apply:

Please click the apply button to go to the recruiter's website where you will be required to complete the application process.