Customer Service Telephone Advisor

£19k per year
11 Oct 2016
08 Nov 2016
Alliance Surgical Careers
Contract Type
Full Time

Alliance Surgical has a membership of approximately 1500 Senior NHS Consultants and is the largest independent group of its kind. It is fast paced, dynamic organisation, ranked amongst the fastest growing companies in Britain in 2009 and again in 2010. The company delivers specialist care to private and NHS patients throughout the UK and is an influential force in UK Healthcare.  This is an excellent opportunity to join the company at a time of planned change and exponential growth.

An exciting opportunity has arisen for a Treatment Authorisation Team Advisor to join this expanding company.

As a Treatment Authorisation Team Advisor, your duties will include:

  • To liaise with patients’ insurers to ensure further treatment is authorised within the terms and conditions of their policy- rearranging if necessary and obtaining any further information that is required to facilitate authorisation.
  • To make outbound calls to patients / secretaries / consultants following their initial consultation to ensure it went ahead and to ensure as to whether any further treatments are required.
  • To drive the company’s daily invoicing total through liaising daily with secretaries and consultants regarding treatment and general queries surrounding their patients, building and maintain relationships where necessary.
  •  To be responsible for all incoming e-mails to the team inbox on a dedicated day and action them accordingly.
  • Act on any correspondence received into your personal inbox from consultants / secretaries / insurers effectively and efficiently.
  • Maintain the CRM database, ensuring it is updated accurately at all times.
  • Answer all inbound calls to the main Alliance Surgical telephone number and deal or distribute them accordingly.

An ideal Treatment Authorisation Team Advisor will hold the following skills and experiences:

  • Demonstrative customer service experience or experience of working in a similar role
  • Previous experience within the private healthcare sector is preferred
  • Confident telephone manner and excellent interpersonal skills
  • Excellent attention to detail and accuracy
  • Proven ability to deliver high levels of productivity, whilst working to tight deadlines
  • Flexible approach to working hours in order to meet business needs and requirements.

In return, you will receive a salary of £19,000 per annum.

For an opportunity to join this expanding company please submit your CV online.

recruitx ref: 52852862  / INDLP

Apply for Customer Service Telephone Advisor

Already uploaded your CV? Sign in to apply instantly

All answers are required


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

By applying for a job listed on you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.