Customer Success Officer

05 Oct 2016
02 Nov 2016
Contract Type
Full Time
Preoday is the leading e-commerce provider for venues that serve food and drink.
We help venues as diverse as theatres, stadiums, racecourses, caterers, restaurants, cafes, bars and takeaways launch their own app and web-ordering solution that their customers can use to help them beat the drinks queue and improve their experience. We're proud to say that people choose to work with us because we offer the best solution in the hospitality market today
Recently, we have also announced our partnership with Ticketmaster and will be helping introduce food and drink online ordering to over 850 venues across Europe and Australasia.
We are also making a lot of noise as an alternative solution to Just Eat and Hungryhouse for takeaways to launch their own commission-free app and web-orders to reconnect with their loyal customers.
Based by Spitalfields, Preoday is four years old and everyone involved is passionate about e-commerce. As a small team there is plenty of scope to get stuck in and make a real impact from your first day in the office. WE'RE LOOKING FOR
Preoday has been growing rapidly and are already in partnership with many large caterers, stadiums and chains. This means that we will need more enthusiastic people to help look after our current clients, on-board new clients as well as encourage more to launch their own e-commerce platform with Preoday.REQUIRED
• A huge amount of enthusiasm. Everyone on the team gives 110% to the product and this enthusiasm has been by far one of the greatest factors that has helped us sign up so many venues.• Great problem-solving. Every client has different requirements and objections, so it is vital that you can think on your feet and outside of the box.• Flexibility. The exciting thing about being a fast-growing start up is that we can adapt very quickly to what is required, and so we need someone who is as flexible as the market itself.• Great customer relations skills. Preoday like being in close contact with all our clients, because they often recommend other leads as well as give feedback on how to improve our platform. So we need someone who can remain being personal before and after the deal has been made.• Imagination. We like members who go out on a limb and try their own thing.• Experience in the hospitality market. The hospitality market is an exciting, diverse and fast-moving market and it is a huge benefit if you already know how it operates.• Experience in using CRM systems.WHAT YOU WILL BE DOING• On-boarding venues for apps, this may include stadiums, theatres or chains.• Giving input on helping grow our product• Visiting and demonstrating to prospects• Account Management

Skills: Flexible,Enthusiastic

Sectors: Customer Services / Call Centres,Technology