CUSTOMER SUPPORT CO-ORDINATOR

CUSTOMER SUPPORT CO-ORDINATOR

Salary £16  -£20K depending on experience

We are a successful and growing company supplying award winning products to schools and nurseries in the UK and overseas.  Our trade partners contribute significantly to our success and we are looking for a positive, helpful and effective customer support co-ordinator who we can rely on to give them the best possible service.

Based in our central Cambridge offices, you will be the first point of contact for our key partners from all over the world.  You will process orders, deal with customer requests and enquiries and ensure that customers are kept well informed and have all the information they need when they need it.

You will be proactive about resolving any problems and work with other members of the team to deliver effective solutions.

As well as experience of order processing and dealing with customers either face to face or over the phone, you will need to be very comfortable using Microsoft Office including Microsoft Excel and have experience of using a computer system.  We use SAGE 50 so experience of SAGE would be helpful but is not essential.  Quick and accurate keyboard skills are essential and familiarity with a range of IT applications such as image and PDF editing, mail chimp and survey monkey would be helpful, although full training will be given.

This is a full time position (Monday - Friday 9am-5pm with an hour for lunch) though some flexibility could be considered for the right candidate. A full job description is attached.

The closing date for applications is Monday 24^th October and interviews will take place on 27^th October.  When making your application, please let us know if you are not available on 27^th October and alternative arrangements will be made if possible.