Applications Training & Support Engineer

30.52 - 30.52 GBP Hourly + GBP30.52/hour
09 Oct 2016
06 Nov 2016
Contract Type
Full Time
Applications Training & Support Engineer :

World class Defence Organisation based in Stevenage, Hertfordshire is currently looking to recruit an Applications Training & Support Engineer.

Please Note: you must be eligible for SC (Secret Level) Security Clearance.

The contract is initially for 6 months (ongoing after). The hourly rate is GBP30.52 per hour.

Applications Training & Support Engineer Job Description:

To provide application support for a large user base working in an engaging, diverse engineering environment undergoing the adoption of a new PLM toolset across a multi-national context.

• Provide support and guidance for the use of PTC's Windchill PLM Software during the implementation and follow-on phases of the project.
• Following the roll-out, act as a focal point to resolve day-to-day user technical tool issues and manage their resolution in a timely & effective manner.
• Deliver formal training & one-to-one coaching within different Engineering communities across the company's site locations.
• Support the creation & update of processes affected by the implementation and guidance to Users on the new ways of working for Document, Part and Change Management topics.
• Assist in the development and generation of training and support material ensuring a multi-national approach is achieved to deliver common training modules to the different user populations.
• Offer guidance and best practice to ensure users are able to work optimally.
• Assess implications & support the strategy of Migration Plans to move from legacy IT Tools to the new PLM Tool by working with multi-national project personnel.
• Carry-out various business software administration tasks.
• Provide technical support input for future tool developments in line with evolving business requirements & practices and carry out user acceptance testing.

Skills and Experience:

• Hands on working knowledge of Windchill PDMLink.
• Advantageous to have appreciation of Engineering related PDM/PLM functions (CAD, Configuration Management, Product Data Management, Change Management).
• Technically minded and confident able to conduct technical dialogue
• Use of Microsoft Office applications - Word, Excel, Outlook.
• Previous experience of delivering training would be an advantage