Speech Systems Analyst / Phonetics / Linguistics Specialist

Hemel Hempstead, Hertfordshire, England
£33000 - £35000 per annum
07 Oct 2016
04 Nov 2016
Alanna Doyle
Contract Type
Full Time

Job title: Speech Systems Analyst

Location: Hemel Hempstead

Salary: £33,000 - £35,000 per annum + excellent benefits and superb working environment

Job Type: Permanent, Full Time

Role definition and scope

Our Client is an established Technology company in Hemel Hempstead providing some of the largest businesses in the UK and globally with multi-channel customer service and payment solutions including SMS, Web and mobile apps.

They work in a colourful, collaborative open-plan environment where you will find cross-departmental teams working on exciting projects, releasing new products/technology and on- boarding clients. They have also won awards for investment in their People Strategy.

They are currently seeking a Speech Systems Analyst to join a small team responsible for creating, managing and tuning a range of speech recognition services. The role is varied and involves analysing and tuning recognition systems; training and supervising in-house and third-party transcription of caller interactions; creating and maintaining SRGS and statistical grammars and dictionaries; software script development to create or process system data or results; documentation and reporting; contributing to the design of Interactive Voice Response (IVR) systems and dialogues.

Working under the direction of a Senior Speech Analyst as part of a cross-functional team of experienced Developers, Project Managers and Dialogue Designers the successful candidate will contribute principally to the development and maintenance of the Company's speech solutions. A background in speech recognition analysis and phonetics or linguistics is ideally required, preferably with some industrial experience, and with a demonstrable capability in software/scripting development. You will work in a team with a broad set of skills so the ability to communicate effectively across this range is required. Moreover, you must be self-motivated and tenacious with a desire for excellence, attention to detail and a hardworking attitude. Outstanding candidates who may lack some specific skills listed are encouraged to apply.

Candidate profile, experience and skill


  • A degree, preferably involving coursework in speech technology/processing, phonetics, computational linguistics or related subjects.

Experience and skills

  • Analysis and tuning of speech recognisers and resources.
  • Design and development of SRGS grammars and dictionaries.
  • Experience of Nuance technologies is desirable but not essential.
  • Any experience of natural language processing, statistical/semantic language modeling or speech biometrics would be advantageous but is not essential.
  • Proficiency in a scripting language, preferably JavaScript, Perl or Python
  • Good familiarity with Windows and preferably also Linux/Unix command shells.
  • Good skills in Microsoft Office Word, Excel, PowerPoint
  • Analytic skills including use of general mathematics and statistics.
  • Excellent spoken and written English is essential, with fluency or working knowledge of other European languages an advantage
  • Excellent communication and organisational skills, especially using computer-based systems.
  • Ability to clearly present and report the results of analytical work internally and to clients.


  • A passion for speech recognition, linguistics and technology in general.
  • A desire to make speech recognition solutions work for real users.
  • Strong analytical skills and methodological approach
  • A willingness to participate in audio transcription.
  • A hands-on, proactive approach, with thorough attention to detail.
  • Self-motivated with strong personal organisation skills.
  • Capable of managing several projects simultaneously and working well under pressure when necessary.
  • Willing to learn new systems and take on a new intellectual challenge.

What's on offer?

  • A fantastic working environment
  • Life insurance
  • Free tea, coffee, fresh fruit and snacks
  • Relaxation floor (lunch area, quiet room, pool table, Xbox)
  • Simply Health & private medical insurance group membership (eligible after probationary period)
  • Pension scheme
  • Well-being initiatives, such as in-house Reflexology and Sports Massage
  • Focused on education and training (technical talks with internal and external speakers)
  • Bike to work scheme (with a secure bike shed)
  • Discounted offers
  • Team days and Volunteering events
  • Employee Recognition schemes
  • Christmas & summer company events
  • Discretionary annual bonus

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Speech Systems Analyst, SRGS, Software Script Development, IVR, Interactive Voice Response, Speech Systems, Speech Technology Specialist, Phonetics, Computational Linguistics, JavaScript, Perl, Python, Linux, Unix, Systems Analyst, Linguistics Specialist may also be considered for this role.

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