B2B Sales Team Manager
Job Title: B2B Sales Team Manager
Reporting To: Director of Contact Centre
Location: Wilmslow, SK9 5AR
Hours of Work: Monday - Friday 8.30am - 5pm (37.5 hours)
Salary : Competitive basic, up to £50k OTE
This is no ordinary call centre - it is a great place to work where people are treated as adults and enabled to achieve. We are therefore looking for an extraordinary leader with relevant B2B experience and a proven track record of delivering results.
As Team Manager, you will be able to motivate your team in a fast paced and changing working environment. You will be a confident and positive communicator with great listening skills. You will coach, lead, develop and motivate your team to deliver sales targets. Passionate about the services we offer to clients, you will achieve business goals by creating a culture of high performance amongst your team.
Driven to achieve results through engaging your team and supporting other key stakeholders, you will be seeking an opportunity whereby you can use your skills and experience to make this contact centre best in class.
With responsibility for a team, you will be responsible for:
* All aspects of coaching and continued training and development
* Drive constant high performance through regular feedback and support
* Ensuring all KPIs are exceeded
* Regular performance reviews with your team
* Career development
* Absence management
You will be expected to deliver
* Monthly target achievement
* Excellent customer satisfaction scores
* Full range of portfolio target achievement
As the successful candidate for the Sales Team Manager role, you will ideally have previous experience within managing a telephone based sales team. You will understand a B2B sales process and have the ability to break this down and train team members on the common pitfalls. A pro-active and hands on approach to management, with coaching skills and driving sales revenue experience is crucial to being successful in this role.
As an important member of the management team, you will be accountable for your team's performance and will be expected to continually look at ways to develop and improve performance and team productivity.
We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We are a nice bunch. We don't do office politics or "that's not my job". We listen, support and take ownership.
We have been proudly delivering valuable HR and Health and Safety services to SME's across the UK for over 20 years. Passionate about service, we're on a mission to revolutionise our colleague's and client's experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
Working for the company you will have access to 25 days holiday, plus your birthday off work, gym membership discount, healthcare, childcare vouchers, the opportunity to purchase extra leave, pension contributions and more.
It's a great place to work because of the people we employ. Fun and professional, we want likeminded individuals who love to love their job (no 'mood hoovers' here thanks!) and want the Company to succeed.
So if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.