Customer Support Analyst (SaaS Environment)

0.00 to 28000.00 Per Year
07 Oct 2016
04 Nov 2016
Contract Type
Full Time
Our client is a fully-developed, well-funded & fast growing tech business based in the London (SE1) area. They are currently recruiting for a Customer Support Analyst to join their team.

In this role, you will be working alongside the pre-sales team. Your role, as the first point of contact in a busy support environment, will be to help and support customers in the use and configuration of smart cloud-based process automation technology.

You will enjoy a high degree of autonomy and be responsible for delivering technically creative and smart solutions, that inspire and enable customers to do amazing things with the platform!
You will be: :
??? Serving as the primary contact by responding to inbound support requests in respect of technical challenges and business issues.
??? Taking ownership for successful outcomes, supporting the technical product specialists and professional services teams
??? Assisting our product team with the development and implementation of testing frameworks and use cases.
??? Providing support to internal users around day-to-day IT configuration requests (phones, OOOs etc).
??? 2+ years??? experience providing technical support of client facing services, preferably in a SaaS environment.
??? Experience with basic HTML/ CSS and key concepts.
??? Understanding of Internet Mail relay and DNS/ networking concepts.
??? Experience with MS Excel (simple macros, sort, filter and pivot tables)
??? Familiar with ticket/ issue tracking solutions such as Kayako and Redmine
??? Ability to absorb technology and learn new programs quickly
??? Highly focused on service, professionalism; a ???can do??? attitude!

You will need to be commercially astute, customer facing, self-organising and highly numerate with strong technical, analytical and problem-solving skills.

A degree level education in computer sciences or engineering would be ideal.

To be considered for this role, please apply today.

More jobs like this