Customer Service Advisor - Exciting Internet Company

Recruitment Genius
04 Oct 2016
26 Oct 2016
Contract Type
Full Time
This is an opportunity to join an established online Internet Marketing business with offices in the sought after Friargate area of Derby. They operate comparison websites in the legal and home moving sectors. They have had rapid growth over the past 4 years and are now market-leaders in their core industries.

Due to the growth and success of the business, they are looking to recruit an outgoing, organised and professional customer service advisor to their small but dedicated team.

This is a busy, exciting and varied role which includes the following responsibilities:

- Taking incoming calls from customers and partner businesses;
- Providing consistently excellent customer-service with a professional manner at all times;
- Managing and responding to online "ticket" requests from our partner businesses;
- Pro-actively calling customers who have used our service for feedback;
- Assisting their sales team on outbound Business to Business telemarketing sales campaigns
- Managing email/website enquiries;
- Conducting web-based research projects including generating lists for sales team;
- Organising and cleansing data on the company's CRM system;
- Supporting Managing Director with administrative tasks;

See below for expanded list of key skills required:

They are looking for a passionate, driven individual who wants to achieve personal success and grow with them.

- Proven track record in customer service / telephone sales, either inbound or outbound, would be advantageous;
- Business to business (B2B) experience would also be advantageous;
- Excellent communicator with both colleagues and customers;
- A professional phone manner;
- An outgoing and positive attitude with track record of going "above & beyond";
- Excellent orgnanisation skills and consistency in a busy environment
- Ability to work to deadlines and targets;
- Strong motivation and desire to progress;
- Good administrative and IT skills;

The hours are Full Time, Monday to Friday, regular business hours. No weekends or evenings.

You will work within a small but highly motivated team in a busy but fun environment. They are a small internet-based business so you will not simply be a "number" in a large organisation!

You will have a dedicated manager who will provide regular feedback, both informal and formal so you are constantly on track and understand what is expected of you.

The Package:
Excellent starting salary with a variety of regular and one off incentives, benefits and competitions.

The Career:
As a small but fast growing organisation, you will be working alongside senior management and will be visible in your role. You will have a unique opportunity to work and learn about every aspect of the business.