Customer Service Specialist

Recruitment Genius
04 Oct 2016
20 Oct 2016
Contract Type
Full Time
This is an opportunity to join a publishing services bureau working for some of the UK's most well-known publishers, as well as a large number of specialist publishers.

As a Customer Service Specialist you will be involved in the day to day handling of subscription orders for their specialist clients, with the potential to grow and develop a career within a publishing services bureau.

You will be responsible for working on specific publisher titles, dealing with complex issues and liaising with members of others teams to ensure a top quality service is provided at all times.

Duties included are???
- Dealing with queries and orders via phone, email and web
- Diarising inbound and outbound calls
- Investigating queries
- Using subscription and other software packages
- Financial reconciliation

A suitable candidate will have???
- have a good working knowledge of Microsoft Office
- have good spelling, grammar and command of English language
- have an aptitude to learn new databases and software packages
- have a confident, friendly and calm telephone manner
- have a proactive nature, be able to identify problems and communicate these effectively
- enjoy working in a fast-paced and sometimes pressurised environment
- have an excellent attention to detail with the ability to resolve queries
- be a good team player with excellent inter-personal skills
- have own transport (due to rural location)

What they can offer you???
- Superb career development; with opportunities to develop within a growing company, this role offers professional advancement utilising and expanding your current skill set
- Excellent working environment, which balances the advantages of a modern, purpose built office setting with the peace and space of the countryside
- Extensive training both now and in the future to encourage and facilitate professional growth
- An attractive salary package based on experience and current skills
- Four weeks' paid annual leave and bank holidays
- A company Perkbox subscription

- Monday to Friday
- 40 hours per week
- Normal hours would be 9.00 am to 5.30pm (except during busy periods when flexible hours will be required)