Helpdesk Technician

Recruiter
South Somerset District Council
Location
Brympton, Yeovil
Salary
£16,191
Posted
06 Oct 2016
Closes
21 Oct 2016
Sectors
IT
Contract Type
Permanent
Hours
Full Time

We're determined to make South Somerset a great place to live and work.  If you're ambitious and self-motivated, make a real difference to your community and your future by joining us.

Helpdesk Technician

37 hours Per Week - 12 month Fixed Term Role

Grade 2 - £16,191

Based at Brympton Way, Yeovil, an opportunity has arisen for a self-motivated and excellent communicator with good customer care, PC and telephony skills to join our Technical Support team to provide Helpdesk cover. 

The Helpdesk is a key role within the service that provides technical advice and guidance to officers and elected members of the District Council, as well as to certain external bodies. It acts as the first point of contact for the majority of the telephone calls and has an objective to provide excellent customer satisfaction, where possible, meeting the customers requirements at the first point of contact.

The pace that technology is moving means that you will need to be comfortable and adaptable with both a constantly changing environment and with technology and information.

For an informal chat about this post please contact Roger Brown, ICT Manager or Tim Puffett, Desktop Support and Helpdesk Team Leader, on 01935 462555.

Closing Date: 20th October 2016, 10am 

Interview Date:  TBC Job Reference: TP/1590

We're determined to make South Somerset a great place to live and work.  If you're ambitious and self-motivated, make a real difference to your community and your future by joining us.

Helpdesk Technician

37 hours Per Week - 12 month Fixed Term Role

Grade 2 - £16,191

Based at Brympton Way, Yeovil, an opportunity has arisen for a self-motivated and excellent communicator with good customer care, PC and telephony skills to join our Technical Support team to provide Helpdesk cover. 

The Helpdesk is a key role within the service that provides technical advice and guidance to officers and elected members of the District Council, as well as to certain external bodies. It acts as the first point of contact for the majority of the telephone calls and has an objective to provide excellent customer satisfaction, where possible, meeting the customers requirements at the first point of contact.

The pace that technology is moving means that you will need to be comfortable and adaptable with both a constantly changing environment and with technology and information.

For an informal chat about this post please contact Roger Brown, ICT Manager or Tim Puffett, Desktop Support and Helpdesk Team Leader, on 01935 462555.

Closing Date: 20th October 2016, 10am 

Interview Date:  TBC Job Reference: TP/1590

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