Internal Telesales Executive

Cheadle, Cheshire, England
£19000 - £22000 per annum + Excellent Benefits
04 Oct 2016
01 Nov 2016
Vacancy Filler
Contract Type
Full Time

Roles and Responsibilities

  • Make outbound new business phone calls to bodyshop prospects to win new business.
  • Sign up Credit Repair Agreements with new bodyshops and where applicable prospect and sell to these bodyshops
  • Deliver against agreed sales targets relating to business volumes and gross margin.
  • Make outbound call to existing Business Partners to maintain and grow the business received from them
  • Resolve issues and queries through various internal resources, including line manager and Business Partner Service Coordinators.
  • Responsible for achieving high customer satisfaction scoring on partner surveys.
  • Ensure accurate records of conversations and key information is recorded in EDAM Groups CRM platform.
  • Responsible for proactively managing own time to ensure all objectives are met and that Business Partner needs are met.
  • Communicating weekly to line manager details of activities for previous week and your plan for upcoming week.
  • Completion of monthly partner commissions and account performance reporting.
  • Attend training and coaching sessions to develop relevant knowledge and skills.
  • Proactively monitor and measure personal performance and provide this information to line manager.
  • Proactively provide line manager with a monthly sales forecast and pipeline.
  • Complete administration tasks as required.


  • Mature, reliable, self-driven, and results-oriented with an outlook that is both positive and fun.
  • Enjoys being on the telephone for the majority of the working day.
  • Understands the importance of delivering high levels of customer service and how this relates to account retention and profitability.
  • A natural forward planner who critically assesses own performance and quality
  • Is able to develop relationship with prospects and existing Business Partners through excellent natural rapport building skills.
  • Experienced, credible, and comfortable in dealing with a wide range of roles and personalities.
  • Empathic communicator. Able to see things from the other person's point of view whilst keeping business objectives in mind.
  • Great listening and communication skills are a must.
  • Confident, able to get on with others and be a team-player.
  • Able to take ownership of a wide range of situations and relationships in a manner that supports the businesses objectives.
  • Ability to work in a team environment where shared workload and responsibilities are common place.

Specific Job Skills

  • Is able to make cold calls without any hesitation.
  • Is able to articulate the benefits of a service based product.
  • Is able to handle objections and ask probing questions to uncover opportunities,
  • Is comfortable asking for an order.
  • Excellent communicator and is able to build genuine rapport over the telephone.
  • Has natural resilience.
  • Is able to organise their workflow to ensure that partners and prospects are called back when scheduled.
  • Is capable of managing their own time and personal workflow in order to keep to commitments.
  • Able to effectively manage challenging situations where a Business Partner may have a serious service issue or complaint.
  • Industry knowledge is highly advantageous, as is specific experience of credit hire/repair and legal services.
  • Ability to work to targets, KPI's and deadlines.
  • Open to learning new skills and a willing attitude towards attempting new tasks.

Other skills required

  • Must be articulate and a competent writer of emails and letters. Is able to adapt the style and tone of communication to the recipient.
  • Is able to proactively provide various activity and performance management information to line manager in a consistent and regular manner.
  • Is able to collaborate and work as a member of a team to deliver on business objectives.
  • Must be adept in the use of MS Outlook. Experience of Excel, Word, PowerPoint & Outlook helpful but not essential.
  • Understands the importance of consistent use of CRM and is prepared to use a CRM platform in line with company expectations

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