Collections Advisor

Are you empathetic by nature? Can you problem solve in a sensitive situation? 

TSYS Managed Services EMEA (TMS EMEA) have a number of exciting opportunities available for Collections Advisors to join our offices Milton Keynes, on a permanent basis! Successful applicants will receive a competitive salary and truly excellent benefits! If you want to join a successful company and develop your career with a market leader, then please read on!

Fraud Team Member: Full time, permanent.

Working hours: 40 hours per week flexible

Salary:  £7.88 per hour with pay rise opportunities available on our ‘Step-Up’ development programme!

The perks of working with us as our Collections Advisor:

- 29 days holiday, including bank holidays (With the option to buy/sell an additional 5 days)

- Free on-site parking

- Restaurant discounts

- Discounted gym membership 

- Football league

- Health and wellbeing cash plan

- Peoples Pension scheme

- Childcare voucher scheme

- On-site canteen

- Eye Care Vouchers

What’s the Collections Advisor role all about?

You will be responsible for contacting customers who have fallen into arrears with their credit card payments. The Collections Advisor will be able to assess their current financial situation through asking probing questions and building rapport. Successful Collections Advisors will be able to negotiate whilst displaying empathy and understanding in order to collect any outstanding balances or arrange a suitable payment arrangement.

TSYS Managed Services EMEA offer the financial industry a bespoke outsourcing package with the expertise of both Dimension Data and TSYS, while providing a comprehensive customer support centre.  Departments in TSYS Managed Services include customer service, sales, fraud detection, disputes and chargeback and credit collection.

If this Collections Advisor role sounds like your ideal position, please click ‘Apply’ today and we will get back to you!

TSYS Managed Services EMEA is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.