Research Scheduler ( Reservations or Appointment Booking Experience)
- Recruiter
- Alexander Hancock Ltd
- Location
- Altrincham, Greater Manchester
- Salary
- £16,000-£18,00
- Posted
- 04 Oct 2016
- Closes
- 01 Nov 2016
- Ref
- 5836
- Contract Type
- Permanent
- Hours
- Full Time
Research Scheduler
Our client is looking for a Telephone Appointment Scheduler to work as part of a team to arrange appointments for our Research Analysts with our customers and clients. Clients have already agreed that they wish to take part in the process but you will have a professional and enthusiastic personality to deal with senior staff members in client companies. The ideal candidate will have experience making reservations or booking appointments in a professional environment. Coaching and training will be provided.
Responsibilities and Requirements:
- Service delivery
- Genuine interest in people and business. The successful candidate will need to reflect client’s passion and enthusiasm
- Working to agreed service levels
- Working towards agreed daily, weekly and monthly individual targets
- Working towards company goals
- General administration duties
- Openness to change
- Positive about change, adapting rapidly to different ways of working and putting effort into making them work
- Flexible and open to alternative approaches to solving problems
- Professionalism
- Excellent time management skills
- Self-motivated and positive attitude
- Cool-tempered and able to handle rejection
- Problem solving abilities
- Confident and professional
- Customer service
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Awareness of Research and Development and able to describe/explain them to Clients
- IT skills – including Word, Excel and Outlook
- Maintaining accurate records on our databases and systems
- Excellent telephone manner
- Working with others
- Works co-operatively with others to get things done, willingly giving help and support to colleagues