Interim Customer Support Advisor

Location
Chorley, Lancashire, England
Salary
Negotiable
Posted
04 Oct 2016
Closes
01 Nov 2016
Ref
00059600
Contact
Recruitment Genius Ltd
Contract Type
Permanent
Hours
Full Time
Location: Adlington

This company is looking to recruit passionate and driven Customer Support Advisors to work in a busy office environment, providing a high quality customer service experience to their IVA customer base. They are looking to appoint Customer Support Advisors on a 6 month and 12 month FTC basis to cover periods of maternity leave.

Key Responsibilities:
- To demonstrate company values and behaviours
- To take incoming calls as presented by the company's telephony systems.
- To provide a high quality customer journey for each individual customer.
- To gather detailed information that is relevant to the customer's situation and find relevant solutions.
- To investigate fully the impact of the customers situation on their IVA
- To take ownership and ensure that the customer is kept fully updated
- To offer money savings to every customer
- To ensure that the customer is offered a sustainable solution & fully understands what is being discussed.
- To help clients maintain their arrangements and successfully become debt free.
- To closely liaise with other departments and build good relationships
- To adhere to data protection and money laundering acts
- Any other duties as required
- To carry out duties in accordance with the company's policies, including:
- Equal Opportunities,
- Health and Safety,
- Money Laundering and
- Data Protection.

Experience / Knowledge / Qualifications

Essential
- Previous telephony/ Call centre experience
- Excellent questioning skills
- Sympathetic, friendly and patient
- Team player
- Excellent communication skills
- Adapts well to change

Desirable
- Previous IVA/ DMP knowledge
- Excellent decisioning skills
- Good organisational skills
- Arithmetic
- Sales environment background

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