Senior IT Support Technician

Manchester, Manchester
£30,000 - £40,000 per annum
04 Oct 2016
01 Nov 2016
Contract Type
Full Time
Position: Senior IT Support Technician
Location: Manchester
Salary: £30000 - £40000 per annum
Job Type: Full Time

Our company client is a fast growing business who are actively seeking to appoint a talented and driven Senior IT Support Technician, for their organisation office based in Manchester. The successful candidate will join the IT team as a technical escalation point for the support and development team, supporting a variety of infrastructure and software issues.This is an excellent opportunity to join a dynamic team whilst offering both career development and business interaction. The role will be based in the Manchester office but travel to other offices (Manchester, London, Hong Kong, New York) will be minimal but required on occasion.

Main duties performed:

* Reporting to and advising the Head of IT you will have responsibility for the support and maintenance of all global IT Services including but not limited to VDI, CRM, Databases, Networks and Servers.
* General tasks will include but not be limited to the 2nd/3rd line support of all IT infrastructure including networks, VDI environments, telephony and other services.
* You will also get involved in varying project-based work, managing infrastructure projects to continuously improve speed, efficiency and scalability of production systems.

Key Technical Disciplines:

* Windows Server up to 2012 R2
* Windows Client 7,8,10 & Embedded.
* Office365 / ADFS / Mimecast
* Active directory / group policy
* Networks (DNS, VLAN, MPLS, VPN)
* Cisco ASA / Firepower Services
* Cisco Meraki (Switches and Wireless)
* F5 Big IP
* Cisco UCUM
* VMWare & Hyper-V
* Audio / Visual

Other requirements:

* Excellent fault finding/troubleshooting ability
* Windows OS (Windows 7, 8 and 10, Server 2008 and 2012), Active Directory, SQL Server, Networking, VoIP, Cisco UCUM, Cisco Meraki, Cisco ASA, Anti-virus, Office 2013, Exchange and Office 365.
* Any application development or scripting experience would be advantageous

Background and competencies:

* Years' Experience: 3 years+ (ideally with exposure to desktop, server and infrastructure operations in a medium to large business)
* Qualifications: MCSE, MCITP-EA, MCTS and or other MS Certifications, VCP, relevant Cisco qualifications or experience. Other relevant qualifications
* Personality metrics: A strong communicator and proactive team player (friendly, credible, articulate and proactive) that can work with an ambitious sales force.

If you feel you have the relevant experience, then please apply for immediate consideration.