Customer Contact Advisors

Bournemouth, Dorset
£11,067 - £19,762 pa
03 Oct 2016
19 Oct 2016
Contract Type

Stonewater is one of the UK’s most significant social housing providers, with 30,000 homes under management and £1.6 billion in assets. We also have a significant development programme to help address the rising demand for housing.  Our vision is for everyone to have the opportunity to have a place they can call home.

Customer Contact Advisors


1 x 37.5 hrs pw (Mon-Fri 8am-6pm, Sat am on rota basis) £19,762 pa

1 x 37.5 hrs pw (Mon-Fri 8am-6pm, Sat am on rota basis) £19,762 pa (maternity cover)

1 x 21 hrs pw (Mon, Tue, Wed – 9am-5pm), £11,067 pa (maternity cover)

Do you have a passion for customer service? Do you take a pride in helping people? This is your chance to make an impact in the social housing industry by joining a newly expanded successful contact centre.

Stonewater are seeking bright and customer-focused people to join our customer contact team in Bournemouth.   We want people who are committed to customer care—and committed to our cause—who can uphold Stonewater’s customer service to a high standard.

You should have good organisational and administrative skills and the ability to multi-task and manage workloads to meet deadlines.  Good IT and keyboard skills are a must, supported by a solid foundation in literacy and numeracy. 

Ideally you should have previous experience in either a contact centre or customer service environment.   If you think you would like to join us and go that extra mile, your efforts will play a key role in helping us to deliver excellence in customer services.

You will be responsible for:

  • Delivering excellent customer services via phone/web/email
  • Resolving queries (as first point of contact)
  • Continually improving services
  • Promoting digital services
  • Communicating with stakeholders
  • Initiating contact with customers



You will require:

  • A positive attitude with a hands-on approach
  • Excellent communication (using a range of mediums/techniques)
  • Excellent interpersonal skills
  • Good literary and numeracy skills
  • A familiarity with customer service across a range of media.



In return, we can offer:

  • 26 days’ pro-rata annual leave (plus an entitlement for bank holidays)
  • Comprehensive training and development opportunities.
  • Staff helpline offering independent, confidential information, counselling and support.
  • Holiday trading

For more details please visit our website by clicking the apply button.

or email to request an application form

Closing date: 19 October 2016

Interviews: 27 & 28 October 2016

Stonewater is a Charitable Industrial and Provident Society No.20558R. We are committed to equality for all and welcome applications from all sectors of the community.