IT Support Analyst

7 days left

Manchester, Greater Manchester, England
£18000 - £25000 per annum
03 Oct 2016
31 Oct 2016
Recruitment Genius Ltd
IT, IT Support
Contract Type
Full Time
This is an opportunity to join one of Manchester's newest most exciting cutting edge tech start-ups working with some of the highest profile events in the UK and Europe.

What They Are Looking For:

A talented and enthusiastic IT Support professional who is highly motivated, ambitious and has general computing engineering skills.

This role also has the opportunity to grow further down the line as more support staff are required. You will be helping to develop this side of the business right from the start.

It's an excellent opportunity for someone that is looking for a role that is varied. With personal development opportunities on a number of levels and within a number of different areas no two days will be the same.


Your day will be split between supporting business customers on our in house applications and also on the office network.

- Provide 1st line technical support; answering support queries via email, phone and in person
- Take ownership of user problems and be pro-active when dealing with user issues
- Respond to enquiries from users and help them resolve any hardware or software problems
- Support users in the use of technical equipment
- Escalate more complex issues which you cannot deal with to other members of the IT team
- Assist the IT development team in the development of its in house software solutions
- Identify, raise and report on defects

- Familiar with supporting online software
- Good attention to detail and organisational skills
- Comfortable working as part of a team
- 1-2 year's commercial experience within a Support/Development environment and an obvious passion for the industry
- Knowledge of Microsoft Server and Active Directory

- Computing related degree
- PHP OOP experience
- E-commerce experience

You will be presented with the opportunity to increase your exposure to development work within a team that can impart ideas and help your skillset grow, along with the opportunity to attend some of their events and festivals.

They do their best to create an engaged and stimulating workplace.

You will be joining a team who all share the same ethos and support each other. Free travel insurance, bike to work scheme, 23 days holiday, regular social activities and we attend geeky lectures like PHPNW.

These are some of the benefits provided by a company which is bigger than what you might think.

If you are looking to move into a role where you will have excellent opportunities for growth then I encourage you to apply.

Apply for IT Support Analyst

Already uploaded your CV? Sign in to apply instantly

All answers are required


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

By applying for a job listed on you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.