Front of House Assistant

Ten Health & Fitness
03 Oct 2016
19 Oct 2016
Sport & Leisure
Contract Type
Full Time
Job title: Front of House Assistant
Salary and working hours: GBP8.65 per hour (part time set hours of every other Monday 4.45-9.15pm and every other Saturday 7.45am to 6.15pm)
Reporting to: Studio Manager

Location: Notting Hill Studio

Responsible for:

Being the first point of contact with all clients, in person, over the phone and through email.
Maintaining and enhancing high levels of customer service.
Ensuring that you are fully aware of the days' schedule and appointments in order to direct clients and staff - review the classes, PT's and physio appointments for the day and confirm clients to trainer/physio
Taking payment for all classes
Updating forms onto the system daily
Knowing how to use the Physio booking system
Having knowledge of the products on offer and providing clients with this information.
Ensuring you are aware of all first timers for the day, preparing their paperwork in advance
Encouraging clients to purchase our retail products or physio products when necessary
Delivering an energised reception area.
Following opening and closing procedures
Monitoring studio standards and supporting the studio management and the wider team.
Replenishing studio and changing room stocks throughout the day
Listening to clients and reporting their feedback
Living the Brand values.


Ability to work effectively as part of a team and to enhance a one team culture
High level of organisation and attention to detail and finisher of tasks
Ability to multi-task across and support all areas of the business proactively e.g. Physio and Pilates
Excellent interpersonal and communication skills
Diplomacy and sensitivity when working with clients
Computer Literacy
Problem solving
Ability to take ownership of role
Flexibility to cover the role at any of our studios when required.


At least 2 years working in hospitality, health and beauty industry or fitness environment
Managing bookings and reservations
Dealing with clients face to face and over the phone
Responsibility of the maintenance of your work space and working with a wider team

To apply please submit your CV to HR, Stephanie Burridge by applying below.