Front of House Assistant - Northampton

Boost Trampoline Parks
03 Oct 2016
21 Oct 2016
Sport & Leisure
Contract Type
Full Time

Location - Northampton

This is an exciting new opportunity for a professional and competent Front of House Assistant to work within our brand new 30,000 sq ft trampoline park located with Northampton.

We are looking for candidates who have had experience working at front of house/reception within any multipurpose leisure centre, children's activity / family entertainment park, hotel, leisure complex or health & fitness club.

The role of the Front of House Assistant is fully customer facing with exceptional customer service skills being of the upmost importance - duties including

Supporting the Front of House Supervisor in their role and potentially deputising in their absence.
Providing a world class service to all customers through their front of house experience
Operating the booking system and integrated tills systems. Checking in guests and issuing correct wrist bands. Ensuring all safety waivers have been completed by all guests prior access of the park
Dealing with customer queries, complaints and issues though face to face, telephone or email enquires
Ensure cleanliness of the front of house desk area is upheld to the highest standard at all times.
Ensuring all aspects of Health & Safety within the park are adhered too

Skills and Personal Qualities required for this role-

Welcoming, friendly, approachable and polite manner
Excellent Customer Service Skills
Confident, approachable and tactful personality
Good communication skills
Organised and able to multi task
Team Player
Ability to deal with a number of different situations calmly and professioanlly

There may be the potential for the right candidate to also qualify for completing Duty manager shifts throughout the park. A separate role definition for this element will be provided.

All candidates will be expected to work a variation weekends, evenings and bank holidays on a shift basis.