Customer Service / Call Centre Operative

1 day left

Bristol, England
£7.50 - £10.00 per hour + free parking
01 Oct 2016
29 Oct 2016
eRecruit Solutions
Contract Type
Full Time
A Customer Service / Call Centre Operative is sought to join this busy contact centre in Bristol.

The organisation is one of Bristol and the South West's largest private-hire taxi companies with a fleet of over 1000 vehicles working across Bristol, Bath, Swindon and Chippenham. They carry out on average 70,000 journeys a week, with regular and ad-hoc personal and business customers.

They are now looking for articulate and professional Customer Service / Call Centre Operatives to join their team. You will be responsible for taking bookings, answering emails and dealing with enquiries.

Title: Customer Service / Call Centre Operative
Location: Bristol
Salary: £7.50 per hour for standard shifts, up to £10.00 per hour for certain shifts
Shifts: Flexible shifts covering 06:00 - 14:00, 14:00 - 22:00 and 22:00 - 06:00

The Customer Service / Call Centre Operative will be responsible for the following:
- Answering incoming calls and emails
- Handling customer enquiries
- Managing and resolving customer complaints
- Processing bookings according to standard operating procedures
- Updating customer information
- Routing calls to appropriate resources

The ideal Customer Service / Call Centre Operative will possess the following:
- Some experience in a Call Centre / Contact Centre / Switchboard / Customer Service environment
- Excellent communication skills
- GCSE standard of education
- Good data entry and typing skills

As a Customer Service / Call Centre Operative you will need to be confident and resilient, with excellent organisational skills. You'll be joining a rapidly expanding company, who are about to move into plush new offices.

In return for your hard work you'll get to work in a busy, fun environment, with progression opportunities available for the right candidates.

Please click to apply for the role of Customer Service / Call Centre Operative in Bristol!

If the details shown on your CV match our client's requirements, we will provide our client with your full details so that they can judge whether you may be suitable for the opportunity advertised. Your details, as submitted by you, will only be used in relation to this specific opportunity. We may also use your details to contact you by email about our free career advice site CareerSavvy. By applying to this advert and submitting your CV and/or cover letter to us, you give express consent to us using your details for these purposes.

eRecruit Solutions is a flat fee online recruitment company, who actively recruit for the following roles: Call Centre Operative, Contact Centre Representative, Receptionist, Administrator, Customer Service Representative, Taxi Switchboard Operator, Telephonist, Call Centre Executive in Bristol

Ref: TXI120581

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