Client Advisor - Maternity Cover Temporary Position

Location
Leicester, Leicestershire, England
Salary
£15000 per annum
Posted
30 Sep 2016
Closes
28 Oct 2016
Ref
00059504
Contact
Recruitment Genius Ltd
Contract Type
Temporary
Hours
Full Time
This company is looking to recruit a Client Advisor to answer client queries in a timely and efficient manner, ensure their clients are contacted regarding renewal following the correct process, manage client accounts accordingly and ensure all team/individual targets are met.

Key Responsibilities:

- Contact customers regarding renewal of their insurances, promoting additional products and services
- Contact customers regarding recently processed applications which are awaiting payment
- Contact customers in regards to their referred applications
- Ensure insurance cancellations are processed following the correct procedure
- Contact customers for outstanding information
- Respond to client queries via email
- Answer incoming calls, managing client accounts and general customer service
- Liaise with underwriters regarding new insurance proposals
- Adhere to compliance requirements
- To maintain a high degree of product knowledge

Skills/Qualifications Required:

Successful candidate is likely to have experience in this type of role but it is not essential. Relevant qualifications are an advantage but not essential.

Working as part of a small team the role requires the following attributes:
- IT literate
- Good communication skills
- Organised and consistent approach to work
- Ability to adapt, change and show initiative
- Ability to prioritise workload to meet strict deadlines
- Accuracy and attention to detail

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