Trade Counter Sales Advisor - Birmingham

Due to accelerated growth a position has become available for a Trade Counter Sales Advisor to join an award-winning UK bathroom retailer. Working as part of a sales team in Birmingham, along with the Assistant Manager and the Showroom Manager, the Trade Counter Sales Advisor will earn a salary of £17,500 per annum.

As a Trade Counter Sales Advisor you will be mainly responsible for assisting in the day-to-day operations. Reporting to the Assistant Manager and Trade Counter Manager, your main duties and responsibilities will include, but will not be limited to:

• Achieving/exceeding in store and phone KPI’s/Targets put in place by up-selling and cross selling
• Greeting customers who enter the store
• Assisting shoppers to find the goods and products they are looking for
• Delivering all round excellent customer service and ensuring customers have a great shopping experience
• Responsible for dealing with customer complaints and queries both in store and over the phone
• Giving advice and guidance on product selection to customers
• Sales order processing and handling returns, exchanges and collections
• Being responsible for processing cash and card payments
• Relief key holding in the absence of management
• Keeping the store clean & tidy, this may include cleaning at times
• Attaching price tags to merchandise on the shop floor
• Receiving and storing the delivery of any stock
• Keeping up to date with special promotions and putting up displays

To be considered for the Trade Counter Sales Advisor position you must have a comprehensive understanding of your area of sales i.e. retail, fast moving consumer goods, bathroom equipment etc. In addition, you must possess the following key skills and experience:

• Excellent communication skills, both written and verbal
• Knowledge of word and excel, email and general computer systems
• Positive attitude, reliable
• Confident, helpful and polite
• Friendly and engaging personality
• Excellent telephone manner
• Strong time-management skills
• Assistants should be physically fit as they will be on their feet for a large part of the day and involves lifting
• Ability to work as part of a sales team
• Knowledge of inventory techniques
• Smart appearance and articulate

If you are interested in the Trade Counter Sales Advisor position in Birmingham, please submit your CV along with a covering letter detailing your relevant qualifications and experience, explaining why you believe you are suitable for the position.


Additional information: Package includes 28 days holiday including bank holidays, New Year bonus for 100% attendance (subject to start date), free drinks all day, childcare vouchers, staff discount on all products, contributory pension scheme, huge companywide social events every year, optional working week. Majority of the work is office based but some time may be spent each week visiting stores or suppliers occasionally attending trade events. This may require spending short periods of time away from home.