Hospitality Soft Facilities Manager

29 Sep 2016
27 Oct 2016
Contract Type
Full Time
Job Title: Hospitality Soft Facilities Manager/Soft Services Manager

Location: Based in Cairo, Egypt

Reporting to: Country Lead - Egypt

Direct Reports: Vendor staff

Purpose: We are looking for an outstanding and proven leader in the soft services/hospitality area to head up all Soft Services on our largest premier account. The individual should have experience engaging directly with senior clients and have expertise in the area of cleaning and hospitality in order to bring demonstrated process and tactical improvement to the client sites. A strong leadership background in managing multidiscipline teams is essential along with professional qualifications.

Key Accountabilities

Responsibilities: Technical

- Provide expertise in the area of soft services management and delivery throughout the country portfolio.
- Acts as a centre point of communications for support and guidance for FM services on site.
- Responsible for FM standards and delivery through KPI's/SLA's.
- Responsible for adherence to business controls and processes and procedures.
- Develop standard performance indicators and management information for client reports.
- To establish standardized processes across the site in compliance with legislation and meeting industry 'best practice'.
- To develop, manage and implement FM Service Delivery maintaining operational and commercial compliance within Client and our expectations with a day to day FM Operations.
- Coordinate a client performance reviews against output on a monthly basis
- Ensure projects are managed within the portfolio and delivered on time and within budget.
- Provide professional advice/direction to the client on FM matters/solutions associated with the site/s
- Manage all emergency procedures for the site/s.
- Manage all accident reporting at site/s.
- Responsibility for ensuring compliance to legislation relevant to FM services and meeting, for both us and supplier partners for Technical services.
- Manage suppliers who support the site/s
Develop a relationship with specialist Contractors and Suppliers at a senior level, to align operational and site specific goals.
- Accountable for the financial performance of the site/s service delivery.
- Agreed point of contact ensuring that best practice and innovation is applied on all sites where appropriate.
- Carries out annual management audit review across all areas on specific compliance requirements.
- Ensure that all Health & Safety and Environmental requirements are in place at site/s within remit.
- P&L responsibility.
- Carries out annual management audit review across all areas on specific compliance requirements.
- Support of pull through/cross-account opportunities
- Financial

- Responsible for specific financial costs and controls for the site/s.
- Ensure focus on billing and collection processes for all service lines at the site/s
- Ensure all monthly financial reports are created and timely delivered to support the budget process.
- Be commercially aware and have a sound knowledge of cost controls and budget preparation.
- Identify pull through business and additional works for the site/s.
People skills

- Ensure all meeting actions, from contracts; customer and team meetings are consolidated monthly.
- Self-motivated with strong communication skills and management ability.
- Strong team player with focus on Customer/Supplier relations and services.
- Strong supervisory skills and influencing ability / Strong communication skills (oral & written).
- Able to converse confidently with staff, customers and suppliers at all levels.
- Manage and develop the site/s team/s through effective induction, training and development and annual appraisals.
- Coordinate a one-team approach on behalf of the Hub Lead through coaching, training and continuous professional development.
- Customer Service

- Maintain regular contact with client by developing permanent, mutually beneficial, business relationships.
- Be at the forefront of customer relationships in the site/s
- Demonstrate strong customer services skills and use your experience to ensure that customer expectations are met.
- To continually seek to improve Customer/Client Satisfaction demonstrated through the approved key performance indicators or maintaining current performance levels in a changing business environment.

MUST be fully conversant in both Arabic and English.

Salary Circa: 35,000 Egyptian Pounds Per Month based on experience + other company benefits.

This is an exciting opportunity for a client facing and highly efficient Hospitality Soft Facilities Manager/Soft Services Manager with high experience and a proactive approach looking for a rewarding role in a world leading company.

Please submit an application

More jobs like this