Senior Complaints Analyst
- Recruiter
- Anonymous
- Location
- North Lanarkshire
- Salary
- 38000.00 - 38000.00 GBP Annual + GBP38000/annum DOE
- Posted
- 29 Sep 2016
- Closes
- 13 Oct 2016
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Colesco are currently recruiting for a Senior Complaints Analyst for a large professional service based client in Glasgow.
The key purpose of this role is to provide the business with effective oversight of all Third Party Administrators (TPA's) who have authority to handle complaints on behalf of the client. This role requires technical complaints knowledge as well as the ability to manage multiple relationships across various European territories.
This role requires extensive travel across central Europe
Duties will include:
• Visit and have regular contact with all Third Party Administrators and outsourcing partners to assess their current set up, processes and systems used for the management and handling of complaints
• Assessments of current processes and procedures for all third parties
• Build data reports
• Build and maintain good working relationships with all TPA's and outsourcing partners
• Review existing processes to identify areas for improvement.
• Regularly liaise with the Complaints Managers and the Head of Complaints to provide feedback on progress and any issues that have been identified.
• Identify tactical and strategic developments
• Performance analysis
The jobholder will be expected to have strong complaints experience as well a proven track record of building and managing existing relationships.
Please send your CV to Andrew Beattie stating your current salary and notice period
The key purpose of this role is to provide the business with effective oversight of all Third Party Administrators (TPA's) who have authority to handle complaints on behalf of the client. This role requires technical complaints knowledge as well as the ability to manage multiple relationships across various European territories.
This role requires extensive travel across central Europe
Duties will include:
• Visit and have regular contact with all Third Party Administrators and outsourcing partners to assess their current set up, processes and systems used for the management and handling of complaints
• Assessments of current processes and procedures for all third parties
• Build data reports
• Build and maintain good working relationships with all TPA's and outsourcing partners
• Review existing processes to identify areas for improvement.
• Regularly liaise with the Complaints Managers and the Head of Complaints to provide feedback on progress and any issues that have been identified.
• Identify tactical and strategic developments
• Performance analysis
The jobholder will be expected to have strong complaints experience as well a proven track record of building and managing existing relationships.
Please send your CV to Andrew Beattie stating your current salary and notice period