CUSTOMER CARE ADVISORS

CUSTOMER CARE ADVISORS
£24k basic

Essential Insurance are one of the UK’s largest life insurance brokers, with a reputation for offering first-class customer service.

Our philosophy is simple – we believe that buying life insurance should be kept straightforward – that’s why we make sure that we get the essentials right and our customers get the right policy for their needs, at a price that works for them.

We are looking for Customer Care Advisors to join our fast-paced, dynamic and rapidly expanding team based in Sale, Greater Manchester.

- company pension scheme
- minimum 23 day’s holiday (with an extra day for each year of service)
- no weekend or bank holiday working

Plus a genuine opportunity to progress within a forward thinking and ambitious company – 90% of our management have been promoted internally!

You’ll be expected to provide an exceptional experience for our customers and be able to build relationships with them. We are looking for someone with previous retention experience who is a great communicator, personable and able to relate to customers to ensure the best customer outcome is achieved.

Example of tasks;

• Providing every client with the best possible advice, exceptional customer service and ensuring the best customer outcome is achieved
• Problem solving and identifying the needs of the customer
• Working and administering workflows, diaries and chase calls within required timescales
• Dealing with all clients in a positive and professional manner
• Ensuring computer records are kept up to date
• Providing support and mentoring to the whole team as and when required

For further details on how to apply, click ‘Apply’ button now.