Welcome Ambassador

Location
Cambridge
Salary
£8.25 per hour
Posted
28 Sep 2016
Closes
26 Oct 2016
Ref
AAJ-11371
Contract Type
Permanent
Hours
Full Time
Due to continued expansion, fantastic opportunities have arisen for confident and enthusiastic Welcome Ambassadors to join a company that specialise in providing visitor welcome and street management services to some of the UK’s best-known destinations. Based in Cambridge, the successful Welcome Ambassadors will earn an hourly rate of £8.25.

In just 4 years, the company has grown from 15 to more than 100 highly talented and motivated staff, spread across 20 locations. This phenomenal growth has been the result of the exceptional levels of customer service provided by the team. The company’s areas of expertise include visitor welcome and street concierge services, business visits on behalf of its clients, environmental audits and intelligence gathering.

As a Welcome Ambassador in Cambridge, you will direct visitors to all the main shopping areas and other visitor attractions and be on hand to offer general advice and guidance to ensure they get the most from their visit and leave with a great impression of the area.


Your day-to-day responsibilities as a Welcome Ambassador will include:
  • Providing a warm and professional welcome to visitors and residents;
  • Patrolling designated areas and offering information and assistance to shoppers and other visitors to this vibrant city;
  • Being pro-active by approaching customers and those who look to be in need of assistance;
  • Actively promoting the area, observing and reacting to customers’ needs and requests.
  • At all times, acting in a courteous and professional manner, remembering your position as an Ambassador for the company and our client;
  • Visiting designated businesses in the area to promote all the activities of our client;
  • Liaising with Police, security staff/managers on any relevant matters, offering assistance when required;
  • Monitoring incidents of anti-social behaviour and dealing with or reporting as necessary.

To be considered for the Welcome Ambassador position you must be someone who genuinely loves meeting people, who enjoys the challenge of a dynamic, ever-changing work environment and thrives on making and doing things better! In addition, you must possess the following key skills and experience:
  • Big personality
  • Excellent customer service skills
  • Genuine passion for Cambridge
  • Ability to think on your feet
  • Common sense
  • Genuine desire to deliver a quality service with a smile
  • Ability to speak additional languages is an advantage
 
If you would like to apply for this exciting opportunity to become a Welcome Ambassador, please send your CV along with a covering letter explaining why you believe you are suitable for the role.  Closing date for applications is Friday 12 August.  Interviews will be held in Cambridge the following week.

Additional information: Working 7 days a week on a rolling 3 week roster.  Average working hours will be 40 hours per week. Tailored uniform is provided, as is a company mobile and bonus scheme.