CRM Application Consultant

Cambridge University Press has a unique opportunity available for a CRM Application Consultant (Salesforce) to join the team in Cambridge. The role is a full time, permanent position offering a salary of £42,000 - £45,000 per annum plus benefits.

We are a global not-for-profit organisation, committed to the advancement of knowledge worldwide through our exciting publishing programme directed at learners. You will be joining a diverse and collaborative workforce and you will be supported in your career ambitions to achieve your potential.  Help us achieve our mission, and you will have a career that is not only hugely satisfying but brings with it great benefits and a stimulating, supportive and flexible working environment.

What are the responsibilities of the CRM Application Consultant?

We are looking for a well-rounded CRM professional to work as part of the Sales and Marketing application team within our Technology group. The team covers the full lifecycle of solutions from business requirements to service and support, for a global set of business users. 

You will be delivering global Customer Relationship Management (CRM) on a Salesforce. com platform; this requires you to lead significant work streams with internal and/or external teams. The role is both technical and business facing and you will be interacting with a wide range of stakeholders across the organisation.  Our industry is changing fast and you would be joining us at an exciting and challenging time.

Our ideal CRM Application Consultant will have the following skills & experience:

- Experience defining and implementing CRM strategies

- Experience configuring CRM solutions (e.g. Salesforce. com, Siebel, MS Dynamics CRM or other CRM platforms)

- Information presentation through user interface, reports, dashboards, OLAP analysis and visual insight

- Experience setting up email marketing tools (e.g. ExactTarget, DotMailer, Adestra)

- Market Analysis and segmentation techniques

- Software Development Life Cycle

- Data integration (SOAP / REST, APIs)

- Testing and performance optimisation

- Team management and motivation

- Service and support

CRM Application Consultant – Role Overview

Most importantly, you would need to have the aptitude to learn new skills quickly and share your knowledge and experience with the rest of the group as part of continual professional development for yourself and others.

We are looking for an individual with clear leadership abilities, who communicates clearly and builds strong relationships within and across teams and organisational structures.

It is essential that the candidate has a clear understanding of commercial strategies in Sales and Marketing. To complement other skills in the team, we would prefer a background in commercial software / business applications.

The Sales and Marketing team will be involved in agile development (where suitable) and the successful candidate will need to be comfortable empowering the team, and retain a commitment to technical excellence whilst working at the required pace.

We offer a fantastic benefits package!

A great central Cambridge location, our office is based only a 10 minute walk from the train station and guided busway.  Benefits include an employee assistance scheme, flexible working, free life assurance and a contributory pension scheme, free private healthcare, 28 days’ annual leave (increasing with service), subsidised restaurant and café, free on-site gym and sports facilities, and season ticket travel loans.

Why not click ‘apply’ today? Don’t miss out on this opportunity to join an organisation that play’s a leading role in today’s global market place as our CRM Application Consultant.