Housing Officer

CF24 3AG, Cardiff
NJC Scale 21 - £19,939 plus mobile phone allowance, essential car user payment & shift allowance
28 Sep 2016
24 Oct 2016
Contract Type
Full Time


Be part of the YMCA team that has been in existence since 1852! 

We are proud to be an Investors In People Gold organisation and winner of a silver Corporate Health Standard Award, where we encourage participation in our team activities such as choir, staff walks and even calming colouring. 

We have a generous contributory pension scheme for all employees and also membership to a Private Health Scheme.

Housing officers supervise the day-to-day management of our hostel and rented accommodation.

If you are a highly organised and efficient person, and can communicate well with a wide variety of different people, this job might suit you.

In this job you will need to be good at analysing and solving problems. You will also need to be good at negotiating and dealing with difficult situations.


 Work activities

As a housing officer, you would support residents and tenants and encourage them to take part in tenancy groups that help shape the community in which they live.

Your tasks would typically include:

  • assessing the needs of people applying for housing
  • allocating vacant accommodation
  • dealing with anti-social behaviour and broken tenancy agreements
  • referring tenants to appropriate sources of benefits and welfare advice
  • setting rents and dealing with payments and arrears
  • arranging for legal action to be taken where necessary
  • to assist in the rent collection process
  • attending tenants' meetings
  • to work in collaboration with other departments and agencies.

(this is not an exhaustive list)


Working hours and conditions

You would usually work 37½ hours per week on a rota basis covering Monday to Sunday including bank holidays.  Shifts are 8 hours per day covering the hostel from 07.00 to 20.15.



The Housing Officer post starts on NJC scale 21, £19,939 per annum.  The role also qualifies for a mobile phone allowance, essential car user payment and shift allowance.


Entry requirements

There are no set entry requirements to become a housing officer although educated to GCSE level is desirable.

The role requires you to hold a full current driving licence and have access to a car.

The ability to speak Welsh is also desirable but not essential.

A DBS enhanced disclosure is required for this post.


Skills, interests and qualities

To be a housing officer you should have:

  • good organisational and self-management skills
  • An understanding of homelessness and the associated issues
  • the ability to work under pressure
  • excellent interpersonal and communication skills
  • negotiation skills
  • an understanding of different cultures and backgrounds
  • analytical and problem-solving skills
  • IT skills
  • some understanding of budget control
  • the ability to stay calm and deal tactfully with difficult situations


How to apply

To join our team and for further job details, job description, person specification and application form please email recruitment@ymcacardiff.wales or download an application form from www.ymcacardiff.wales   Please note that CVs are not accepted.

Completed application forms should be emailed to: recruitment@ymcacardiff.wales or sent to Executive Office Manager, Cardiff YMCA Housing Association, The Walk, Roath, Cardiff, CF24 3AG.

If you have any questions please contact Jackie Mizen (Housing Team Manager) on 02920 466393 or email jackie.mizen@ymcacardiff.wales

A DBS Enhanced Disclosure is required for all posts.

Applicants will only be contacted if they are successful in securing an interview.

YMCA Cardiff is an equal opportunity employer dedicated to a policy of non-discrimination in employment on any basis including race, colour, religion, sex, national origin, age, disability, sexual orientation, marital status, or any other class protected by law.