Call Centre Agent

Swansea, Wales
£15050 - £17000 per annum
27 Sep 2016
25 Oct 2016
Recruitment Genius Ltd
Contract Type
Full Time
This well-established; Financial Conduct Authority [FCA] regulated Insurance Broker is looking to recruit a Call Centre Agent.

The Package:

- £15,050-£17,000 per annum (depending on experience)
- Excellent commission structure in place
- Typical On Target Earnings £21,050 [includes attendance bonus and other performance bonus]
- Monday-Friday 10:00am-7:00pm (NO weekends and no bank holidays)
- Alternate shifts may be available: 9:30am - 6:30pm

The Role:

As a Call Centre Agent you will specialize in making contact with union members, on both an inbound and outbound basis with a view to making contact in a friendly and polite manner. You must ensure that you leave all members with a positive impression and relish working in a busy, bustling and lively call centre with constant telephone contact with members of the union.

You will be contacting existing members of Unite the union who have opted in to hear about the affiliated services that they have to offer. You will go through a short questionnaire to see if they are eligible, if so you will then transfer the customer to specialists to close the sale.

They run a welcoming, sociable office and although they are target driven they are proud to say they are an employee focused company. They invest a vast amount of time in their employees providing full training and support to further their abilities.

Interviews are taking place immediately and immediate starts are also available.

The Candidate:

- Experience is preferred but not required as full training will be provided
- Confident communicator
- Vigilant listener
- Manage challenging scenarios when/if they arise in a professional manner
- Ability to build rapport with clients
- Self-motivated
- Target Driven
- Working Well Under Pressure
- Being Courteous, Professional and Determined
- Career Focused


- Uncapped bonus structure - typically £5000 per annum on average on top of basic salary
- Easy opportunity to earn an attendance bonus of £100 per month
- 20 days holiday per annum plus bank holidays
- 4 breaks throughout the day with the ability to earn bonus breaks
- Early finishes on Friday's for highest target hit
- Full and ongoing training provided.
- Daily, weekly and monthly incentives
- Dress down Fridays
- Free onsite parking
- Career development
- Employee recognition

Their Call Centre Agent role is rewarding, where you are in control of your own professional and financial success. If you are interested in this role please apply online now.