Customer Service Advisor

CUSTOMER SERVICE ADVISOR

Contract: 18.5 hours weekly on a rota basis

Annual salary £9,441. (Scale Point 15)

Do you have the ability to provide an excellent customer experience for visitors in a customer-oriented environment?

Do you have excellent listening and communication skills?

Are you able to work efficiently and without direct supervision?

We provide a vibrant and engaging learning environment, offering a fantastic range of full-time study programmes, apprenticeships and part-time courses that provide the local community with the necessary skills, knowledge and experience to enable them to discover their pathway to a great career!

A vacancy has arisen in the College for a hardworking, committed, motivated and self-driven Customer Service Advisor. Your responsibilities will include providing initial advice and guidance for customers enquiring about courses and training both from the College premises and EDGE in Huntingdon Town Centre. You will also be required to use the College systems (EBS, Pro-Monitor etc.) to administer fee payments and to access learner reports as required. You will also manage reception including emails and provide administrative support for the Management Team as required.

Good general education - GCSE at grade C or above in English and Maths is desirable but not essential for this role.

Closing date for applications: 5.00 pm, Tuesday 11th October 2016

We welcome applications from all members of the community on an equal basis. All successful applicants will undertake a Disclosure Enhanced DBS check and evidence of proof of right to work in the UK will be required.

If you are interested in this position please visit our website for further details and to complete an application form. Please follow the application guidelines fully as CV's will not be accepted.

NO AGENCIES