Customer Service Administrator    

Recruiter
Location
Wallasey, Merseyside
Salary
Salary range is £16,265 - £17,392
Posted
27 Sep 2016
Closes
25 Oct 2016
Ref
csa/ross
Contract Type
Permanent
Hours
Full Time

Customer Service Administrator    

Salary range is £16,265 - £17,392

Wallasey Service Centre, Merseyside CH44

Full time

Job purpose:

To provide the Operations Manager with a high level of call taking activity and administration within the Call Centre customer service department, serving the community in partnership with the NHS and a high level of administration support within the customer service department

Key Responsiblities:-

  • Answering the telephone in a high activity call centre environment whilst obtaining and verifying information from the client and inputting onto computer system
  • Inputting and retrieving data from the in house computer system
  • Accurate order entry received via telephone and fax
  • Provides product information by answering questions and offering assistance where possible
  • Enhances organisation reputation by accepting ownership for accomplishing new and difficult requests
  • Exploring opportunities to add value to job accomplishments
  • Problem solving by clarifying issues, researching and exploring answers and alternative solutions
  • Escalating unresolved problems
  • Actively responsible for building team work and working together as a team
  • Adhering to Equal Opportunities and Dignity at Work as per the company policy
  • Any other duties relating to the role as requested by your Manager or the company

Skills and qualifications

 

 

  • A responsible attitude
  • Calm and patient
  • Accuracy at record keeping
  •  I.T. skills

Additional skills/ experience

Strong personable nature, team player experience of working in a pressurised call centre environment, multi-tasking, customer focused, self-motivator, problem solving skills, phone skills, data entry skills dependability.