Customer Service Officer
- Recruiter
- Capita Resourcing Ltd
- Location
- Kingston Upon Hull, East Riding of Yorkshire, England
- Salary
- Negotiable
- Posted
- 27 Sep 2016
- Closes
- 25 Oct 2016
- Ref
- CUS020
- Contact
- Williamsg
- Sectors
- Banking & Financial Services
- Contract Type
- Contract
- Hours
- Part Time
Responsibilities:
*Putting customers and their interests at the heart of all you do, ensuring quality, timeliness and an excellent customer experience, fully recognising the importance of forming deep and meaningful customer relationships
*Holding meaningful conversations with our customers to identify, understand and meet their needs, referring them to the right specialist adv ice where appropriate
*Understand what Treating Customers Fairly means to you and your customers and deliver fair outcomes for customers in every interaction
*Process all customer banking transactions and ensure that customer records are up to date
*Deliver quality customer interactions every time by adhering to professional appearance and courtesy standards
*Ensure that all customer literature is up to date and available to customers
*Ensure that all complaints received are promptly resolved and reconciled
*Participate in team based continuous improvement activities
*Deliver great customer service through achievement of targets as outlined in the Branch Business Plan
*Keep up to date with key communications and changes to products and services by participating in training and briefing activities
*Adhere to the Group Policies and Procedures at all times
*Maintain full understanding of the regulatory environment both internal and external
*Actively contribute to the revenue and financial targets of the Branch
About you
*Ability to promote customer advocacy, building new and deepening existing relationships to assist with their financial requirements
*Team work - display a 'One Team' approach to working in teams within and across the business area
*Professional approach to daily work activities, maintaining high standards of personal conduct and appearance
*Product knowledge
*Technology skills e.g. basic PC skills (Word, Excel), ability to use ATMs and Digital Banking
Desirable
*Understanding of Bank's sales, service, and risk processes
*Working knowledge of relevant systems and making banking easy
*Branch banking processes and procedures e.g. cash & service
What you'll get in return
*Upon joining the team you will receive an attractive reward package plus the opportunity to participate in a bonus scheme linked to helping our customers and the success of the business
*Generous holiday allocation of 33 days per year, made up of 25 days plus 8 bank holidays (pro rata for hours worked)
*A flexible reward package designed to benefit you as an individual - including discount vouchers for popular high street stores, discounted protection products such as life assurance and private medical cover, as well as childcare vouchers and other attractive options.
We're creating a standalone UK bank for our customers and all our employees to be proud of, focused on driving change in the banking industry. We'll do this by putting the customer at the heart of everything we do, servicing the communities in which we reside with the level of professionalism and friendliness that they expect. This is a unique opportunity to be part of a new UK bank from the outset, with all the exciting challenges and rewards that will bring.
As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.
*Putting customers and their interests at the heart of all you do, ensuring quality, timeliness and an excellent customer experience, fully recognising the importance of forming deep and meaningful customer relationships
*Holding meaningful conversations with our customers to identify, understand and meet their needs, referring them to the right specialist adv ice where appropriate
*Understand what Treating Customers Fairly means to you and your customers and deliver fair outcomes for customers in every interaction
*Process all customer banking transactions and ensure that customer records are up to date
*Deliver quality customer interactions every time by adhering to professional appearance and courtesy standards
*Ensure that all customer literature is up to date and available to customers
*Ensure that all complaints received are promptly resolved and reconciled
*Participate in team based continuous improvement activities
*Deliver great customer service through achievement of targets as outlined in the Branch Business Plan
*Keep up to date with key communications and changes to products and services by participating in training and briefing activities
*Adhere to the Group Policies and Procedures at all times
*Maintain full understanding of the regulatory environment both internal and external
*Actively contribute to the revenue and financial targets of the Branch
About you
*Ability to promote customer advocacy, building new and deepening existing relationships to assist with their financial requirements
*Team work - display a 'One Team' approach to working in teams within and across the business area
*Professional approach to daily work activities, maintaining high standards of personal conduct and appearance
*Product knowledge
*Technology skills e.g. basic PC skills (Word, Excel), ability to use ATMs and Digital Banking
Desirable
*Understanding of Bank's sales, service, and risk processes
*Working knowledge of relevant systems and making banking easy
*Branch banking processes and procedures e.g. cash & service
What you'll get in return
*Upon joining the team you will receive an attractive reward package plus the opportunity to participate in a bonus scheme linked to helping our customers and the success of the business
*Generous holiday allocation of 33 days per year, made up of 25 days plus 8 bank holidays (pro rata for hours worked)
*A flexible reward package designed to benefit you as an individual - including discount vouchers for popular high street stores, discounted protection products such as life assurance and private medical cover, as well as childcare vouchers and other attractive options.
We're creating a standalone UK bank for our customers and all our employees to be proud of, focused on driving change in the banking industry. We'll do this by putting the customer at the heart of everything we do, servicing the communities in which we reside with the level of professionalism and friendliness that they expect. This is a unique opportunity to be part of a new UK bank from the outset, with all the exciting challenges and rewards that will bring.
As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.