Customer Support Administrator BLUC41384
Our client is the world’s largest automotive services company and, through its unparalleled range of products and services, drives every stage of the used vehicle lifecycle. A subsidiary of Atlanta based Cox Enterprises, one of the world’s leading media companies and providers of automotive services. They handle nearly 10 million used vehicles worldwide, facilitating transactions representing more than $50 billion in value. In the UK they provide a national physical and on-line auction network, comprising 17 centres. They also provide vehicle inspection, repair, reconditioning and pre-sale preparation; transport; logistics; full defleet management and outsourced end-of-contract administration. In addition, they are the UK’s leading automotive digital marketing specialist providing retail marketing and specialist web marketing support to more than 85% of the Top 200 UK dealer groups.
About the Role
As Customer Support Administrator, you will be first point of contact for a portfolio of key customers, ensuring that the administration processes on each of the accounts is completed to the highest possible standard and within agreed SLA’s.
Ensuring the customer experience is enhanced and maintained, you will provide internal expertise on the portfolio of accounts, such as contribution to information for Marketing campaigns as appropriate. Liaising with relevant Account Managers / Account Directors for each account, you will provide feedback on administrative processes and ongoing customer experience and deal with general customer queries in an efficient and timely manner.
They are looking for an individual who has strong time management and organisational skills and who can work under pressure to tight deadlines. With a keen eye for detail and accurate data entry skills, you will have experience within a customer facing role and be capable of resolving customer queries and complaints to a mutual satisfaction.
Able to work as part of a team to ensure successful delivery of sale, you will have excellent interpersonal and communication skills and experience of working within rigid regulations and procedures.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.