VOLUNTEER ASSESSORS

Citizens Advice Luton Volunteers Wanted Citizens Advice Luton is a registered charity and we rely on specially trained volunteers to help us to provide vital advice and support services to the people of our town. We are currently recruiting volunteers for two important roles:

VOLUNTEER ASSESSORS

Citizens Advice Luton is also looking for volunteers to join its busy Gateway Service, which is helping growing numbers of people in need. 

Volunteer Gateway Assessors provide a 'diagnostic' or 'triage' interview, face to face or on the telephone, to everyone asking Citizens Advice for help so they can be advised on the best course of action to resolve their problems. The main enquiry areas are benefits, debt, employment, housing and relationship issues. 

Successful applicants will be given full training in Gateway interviewing - so you don't need any previous qualifications or experience.  You just need to be able to communicate clearly and provide information to people in an easy to understand way.  

For both roles you should have good computer skills and the ability to research information from our on-line resources.  

You must also be open-minded, non-judgmental, be able to listen, learn, work in a team and have a good standard of literacy.  

We ask our volunteers to commit to us for at least a year, and have at least one full day (7 hours) a week to spare, Monday to Friday. 
For an application pack (CVs not accepted) please contact:

Roseanne Gill,
Administration Officer,
Citizens Advice Luton,
Community House,
15 New Bedford Road,
Luton,
LU1 1SA
Telephone: 01582 540454

Email: recruitment@lutoncab.org.uk

PLEASE SPECIFY WHICH ROLE YOU ARE APPLYING FOR

For more information about the work of Citizens Advice go to www.citizensadvice.org.uk 

Closing date for applications: Friday, 7th October 2016
Interviews will take place during the week of 14th October 2016