Customer Service Advisor - Reading

Reading, Berkshire
£16,000 - £22,000 per annum
24 Sep 2016
22 Oct 2016
Contract Type
Full Time
Title: Customer Service Advisor / Inbound Call Centre
Location: Reading
Salary: £16,000 - £22,000 per annum

Our client is looking to recruit a permanent, full-time Customer Service Advisor to be based in Reading.

Job responsibilities:

You will be Personable, hardworking and have excellent customer service skills.
First point of resolution for all inquiries
Providing members with advice and guidance on next steps and their on-going journey with the organisation.
Developing and maintaining excellent communications with other teams and divisions
Day to day operational functions relating to the contact centre policies and procedures within agreed Service.
Respond to all inquiries from all members up to the first level resolution and refer any second resolution calls to other sections across the organisation as appropriate.


Have excellent customer service skills.
Have excellent communication and listening skills.
Be computer literate.
Relationship building skills
Can do attitude
Good attention to detail.
Flexible to work shifts.

Keywords: Customer Service Advisor, Call Centre Advisor, Customer Services, Customer Service Assistant, Consumer Advice, Customer Service Agent, Customer Service, Inbound Call Centre, Inbound Contact Centre, Contact Centre Advisor, Contact Centre Agent, Call Centre Agent.