Service Manager

London (Greater)
23 Sep 2016
21 Oct 2016
Contract Type
Full Time

Service Manager - LONDON – Competitive Salary

New opportunity not to be missed! Our client has an exciting opportunity for a Service Manager to join the team based in London. Joining them on a full time permanent basis, you will receive a competitive salary plus bonus and benefits.

Do you have great customer service skills? If so, this could be the position for you!

An exciting opportunity has arisen for a Service Manager to join a fast paced, driven environment for a leading wholesale network provider.

As a Service Manager, you will:

- Be the main customer interface for their top customers, ensuring that the customers’ requirements, concerns and issues are understood and addressed.

- Deliver a world-class customer experience, providing ongoing service continuity during the lifetime of contracted services and solutions:

- Carrying out regular service reviews with the customer

- Managing exceptional escalations and RFO requests

- Managing partners through MSOs

- Proactively drive improvement initiatives and the development of service

To be considered for this Service Manager opportunity you will have; a broad background in the managed services industry; experience of account development from an organic growth basis; the ability to work in a in a high pressure environment while managing and prioritising business requests and activities.

In return you will enjoy an excellent basic salary plus bonus, private medical insurance, 2 charity days, 1 day for your birthday and much more!

At the heart of the company are the employees with a modern environment which creates a fun and innovative place to work for with exciting rewards. You will never work on your birthday again because they believe it’s a day you should enjoy with friends and family. With employees enjoying regular spa breaks and weekend trips away for their innovation together with free daily breakfast and fruit, you are guaranteed to enjoy your time working there.

If you are a tenacious problem-solver with a hands-on approach to leadership, who is able to coordinate and motivate a diverse team, click the ‘Apply now’ to become their Service Manager.

No Agencies please, if you are an agency please respect their policy of no cold calling.