Collections Agents- Immediate Start
- Recruiter
- Anonymous
- Location
- Portsmouth
- Salary
- 8.20 - 8.20 GBP Hourly + GBP8.20/hour
- Posted
- 22 Sep 2016
- Closes
- 06 Oct 2016
- Sectors
- Accountancy
- Contract Type
- Temporary
- Hours
- Full Time
Collections Agents Temp - Perm
We are currently recruiting for a number of Collections Agents to work for a Financial Services company on a temp to perm basis. The company is a specialist in their field and have a modern office near Portsmouth Town Centre.
This role would be suitable for someone who has previous experience with working within a call centre environment. You will be responsible for the recovery of debt from customers with overdue accounts and arranging appropriate action suited to the individual needs of the customer. This could be setting up payment plans or managing arrears. You will be fully trained in the position but will need to have a high level of customer service.
You will have to be assertive yet empathetic to a customer's situation.
Please note the standard hours of work are 8am - 4pm one week Monday - Saturday and 10am - 6pm Monday - Friday on a rolling shift pattern.
KEY RESPONSIBILITIES
* Handling customer calls, providing technical and product specific support to other departments as well as customers internally and externally.
* Working alongside customers who are in financial difficulty, understanding their individual needs and circumstances and resolving any enquiries or disputes in an empathetic manner.
* Resolving complaints making sure you are in line with the Financial Conduct Authority requirements and ensuring third party companies are kept up to date.
* Managing the customers' expectations.
* Taking ownership for customer problems and ensuring a satisfactory conclusion for both the customer and the business and all parties are notified of the outcome.
* Showing a high level of verbal and written communication to all involved.
* Underwriting existing and previous customers.
* Supporting the field collections team.
* Ensuring the company's quality standard and expected standards are fully understood.
Experience Required:
* Must have worked within a call centre environment
* The ability to remain calm under pressure ensuring excellent verbal and written communication skills are maintained.
* Strong negotiation skills and the ability to problem solve.
* A confident telephone manner with the ability to manage workloads as well as inbound and outbound calls in a busy contact centre environment.
* Good attention to detail, a confident, self-motivated team player.
* Strong Customer Service skills
The salary for this position starts at GBP16k whilst temping then will rise to GBP18k once you are a permanent member of staff.
PLEASE NOTE - This role is to start ASAP so if you have a long notice period then it would not be suitable.
FPR Group is acting as an Employment Agency in relation to this vacancy
We are currently recruiting for a number of Collections Agents to work for a Financial Services company on a temp to perm basis. The company is a specialist in their field and have a modern office near Portsmouth Town Centre.
This role would be suitable for someone who has previous experience with working within a call centre environment. You will be responsible for the recovery of debt from customers with overdue accounts and arranging appropriate action suited to the individual needs of the customer. This could be setting up payment plans or managing arrears. You will be fully trained in the position but will need to have a high level of customer service.
You will have to be assertive yet empathetic to a customer's situation.
Please note the standard hours of work are 8am - 4pm one week Monday - Saturday and 10am - 6pm Monday - Friday on a rolling shift pattern.
KEY RESPONSIBILITIES
* Handling customer calls, providing technical and product specific support to other departments as well as customers internally and externally.
* Working alongside customers who are in financial difficulty, understanding their individual needs and circumstances and resolving any enquiries or disputes in an empathetic manner.
* Resolving complaints making sure you are in line with the Financial Conduct Authority requirements and ensuring third party companies are kept up to date.
* Managing the customers' expectations.
* Taking ownership for customer problems and ensuring a satisfactory conclusion for both the customer and the business and all parties are notified of the outcome.
* Showing a high level of verbal and written communication to all involved.
* Underwriting existing and previous customers.
* Supporting the field collections team.
* Ensuring the company's quality standard and expected standards are fully understood.
Experience Required:
* Must have worked within a call centre environment
* The ability to remain calm under pressure ensuring excellent verbal and written communication skills are maintained.
* Strong negotiation skills and the ability to problem solve.
* A confident telephone manner with the ability to manage workloads as well as inbound and outbound calls in a busy contact centre environment.
* Good attention to detail, a confident, self-motivated team player.
* Strong Customer Service skills
The salary for this position starts at GBP16k whilst temping then will rise to GBP18k once you are a permanent member of staff.
PLEASE NOTE - This role is to start ASAP so if you have a long notice period then it would not be suitable.
FPR Group is acting as an Employment Agency in relation to this vacancy