Customer Service Administrator / Office Administrator

Ringwood, Hampshire, England
£15600 - £16500 per annum + Benefits
22 Sep 2016
20 Oct 2016
Rikki Holland
Contract Type
Full Time

Job Title: Customer Service Administrator / Office Administrator

Salary: £15,600 - £16,500 per annum

Location: Ringwood

Duration: Permanent

Start Date: ASAP

We have an exciting opportunity for the right candidate to join our busy First Response team. Reporting to the Sales Office Manager you will be responsible for responding to customer enquiries and providing a professional and efficient service to all customer contacts. We are looking for an enthusiastic team player who can use their skills and experience to support the growth of our business.

The Company:

Gilgen Door Systems, a member of Nabtesco Group in Japan, is renowned for its innovative door drive systems and overall solutions for use in-door, gate and folding-wall systems. Our employees are our most valued asset and we believe in ensuring they receive the very best in training and development to enable them to deliver the highest standards of customer service using a high quality product.

Customer Service Administrator / Office Administrator Responsibilities include:

  • To be the first point of contact for our customers
  • To provide the best possible service to every customer
  • To deal with customer enquiries through to satisfactory resolution
  • To deal with enquiries in keeping with SLAs
  • To ensure customers are fully aware of pricing options

Customer Service Administrator / Office Administrator Day to Day Tasks:

  • Raising emergency callouts from telephone or e-mail requests
  • Take enquiries regarding site attendance, existing repairs, maintenance contracts and queries
  • Assist with Customer Satisfaction calls
  • Provide support for other departments

Customer Service Administrator / Office Administrator Experience, Skills and Knowledge required:

  • Computer literate with experience of Microsoft Office packages
  • Experience of SAP would be advantageous
  • Relevant administration experience and knowledge within a service related environment
  • Evidence of successfully working in a target orientated environment
  • Strong interpersonal, organisational, planning and analytical skills
  • Some commercial awareness would be an advantage
  • Highly effective and professional communication skills
  • A basic understanding of engineering and surveying would be an advantage

Benefits Include:

  • Contributory pension scheme
  • Free Parking
  • Early finish on Fridays
  • 23 days annual leave rising to 28 after 5 years' service

This is a fantastic opportunity to join a reputable business that offers its employees the chance of career progression and job stability

Apply below today for the chance of an early interview