Customer Service Representative

This international company develops, makes and markets professional tooling solutions for technicians all over the world.

Customer Service Representative
Permanent, Full time
Kettering

They require a professional, dedicated and team orientated person to work in their very busy Customer Services department, primarily processing customer purchase orders and ensuring their timely progression, providing the highest levels of service to their discerning customers and internal field sales teams.

Through an ethos of continuous improvement and support, their aim is a complete Customer focused and team working environment.

Key duties include:
- Processing a large variety of order types for their UK and European customers and Distributors using company ERP and CRM systems
- Answering incoming telephone calls in a professional and courteous manner, providing price and availability and order information as required
- Using sound troubleshooting skills, deal with and resolve shipping issues with their European Distribution Centre and associated carriers
- Processing service orders and returns
- Liaising with their Accounts Receivables department to resolve invoice queries

Candidates must possess excellent interpersonal, organisational and administration skills, together with meticulous attention to detail and high levels of competency in ICT e.g. Excel, Word. They should have a strong sense of ownership and responsibly for their work with a route cause approach to resolving issues.

Full training will be provided.