Paid Operations Intern - British Footwear Brand

Paid Operations Intern - British Footwear Brand
Notting Hill, West London (W11)
£1,000 per month + Half Day on Fridays (Temp)

About the brand:

Founded in 2007 by four friends, one of whom lost a bet and discovered first hand that stylish women’s shoes often came with a serving of pain, we a British women’s footwear brand loved by millions of women across the world who want the most out of life.. The team innovates through design and construction, creating shoes that combine that bit of fabulousness every woman wants with the freedom to seize every opportunity.
 
Today’s collections incorporate memory foam inner soles, grippy soles that flex as you do, and uppers in a host of beautiful tones, prints and materials that never compromise on style. Each season sees something new; the ballet shoes at the beginnings of the brand have been joined by pointed toe flats, sandals and wellingtons. 
 
Designed in London, each collection is dedicated to the zest for life and glamour-cravings of its most stylish inhabitants, ensuring they feel ready for anything.

Key Purpose of the Operations Intern Role:

Provide a first class level of service to new and existing customers. You will ensure that sales orders are processed quickly and accurately and that the customer database is kept up to date. 

Needs to Do:

> Providing a prompt, friendly and efficient service to customer account queries via email and telephone
> Responsible for a smooth customer journey through a designated order process.
> Accurate input and allocation of sales orders into the Company ERP system
> Invoicing
> Raising sales credits.
> Product set-up for online customers.
> Liaising with the sales team about any shortages on any orders and escalating any problems.
> Organising and processing returns to customer satisfaction following approval from Sales.
> Keeping accurate records of defective items.
> Liaising with the logistics team for warehouse related enquiries.

Needs to Know:

> Data entry experience
> Competent use of Microsoft Excel, Outlook etc.
> Experience using an ERP system
> Good Written and verbal English
> Experience of working within an operations role.
> Great customer service skills

Needs to be:

> Positive attitude
> Problem solver
> Strong communicator both written and verbal
> Comfortable working across time zones and cultures
> Highly proactive and organised, able to manage own workload
> Target oriented
> High attention to detail
> Team player
> Objective and deadline focussed 

Key Relationships with:

> Customers
> Sales team
> Logistics team
> Finance team

Measures of performance:

> Accuracy of data
> Customer relationships and feedback
> Customer retention stats 

Interested? Just Apply Below...

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.