Assistant Night Manager - Cardiff
- Recruiter
- The Hotel Collection
- Location
- Cardiff
- Salary
- Competitive
- Posted
- 19 Sep 2016
- Closes
- 05 Oct 2016
- Sectors
- Catering & Hospitality
- Contract Type
- Permanent
- Hours
- Full Time
What is the job all about?
The main purpose of the Assistant Night Manager role is to support the Night Manager with the smooth running of the hotel from 11.00pm to 7.00am daily. This is a hands on role requiring some general Night Porter duties as well as some Management activities.
Key responsibilities of the Assistant Night Manager include:
Reception duties: checking guests in and out of bedrooms, answering telephone calls and servicing all guest requests.
Running the night audit when the Night Manager is not on duty and additionally as and when requested.
Completing hotel walk rounds throughout the night ensuring security and fire safety, addressing and/or reporting any issues or shortfalls in standards.
Dealing with issues occurring at night which involves complaint handling and managing difficult people/ situations.
Clearing and setting up conference/ function rooms.
Basic food preparation and delivery of room service to guests.
Service of food and drink in the hotel bar after hours.
Leadership and management of the Night Team.
Ensuring all colleagues on duty are performing their job role and are working to the Hotel & Company standards, policies and procedures.
Conducting and managing evacuations of the whole hotel should the alarm sound during the Night.
Providing general customer service, ensuring complete guest satisfaction is achieved at all times.
Performing basic accounting activities to support our Finance department.
About Us
The Hotel Collection has unique properties and gives us the opportunity to break free from the big corporate chains' approach to hospitality in the UK, so our teams have more freedom to achieve our financial, service and people objectives. Our aim is to provide 'Positive impressions. Lasting memories'.
The Hotel Collection Group - The Angel Hotel Cardiff
One of the favourite historical hotels in Cardiff, The Angel Hotel Cardiff is a beautiful Victorian landmark in the capital of Wales. Ideally located near the centre of Cardiff, the hotel is perfect for holidays and short breaks in Cardiff and South Wales. The hotel itself is neatly positioned between the Millennium Stadium and Cardiff Castle, with many of the bedrooms offering views of the castle.
Benefits include:-
28 days in the holiday year
Excellent training and development opportunities
Substantially discounted stays across the Group
Discounted food and beverage within the hotels
High Street Discount incentive scheme
Eye care vouchers
Free parking
Staff meal while on duty
The main purpose of the Assistant Night Manager role is to support the Night Manager with the smooth running of the hotel from 11.00pm to 7.00am daily. This is a hands on role requiring some general Night Porter duties as well as some Management activities.
Key responsibilities of the Assistant Night Manager include:
Reception duties: checking guests in and out of bedrooms, answering telephone calls and servicing all guest requests.
Running the night audit when the Night Manager is not on duty and additionally as and when requested.
Completing hotel walk rounds throughout the night ensuring security and fire safety, addressing and/or reporting any issues or shortfalls in standards.
Dealing with issues occurring at night which involves complaint handling and managing difficult people/ situations.
Clearing and setting up conference/ function rooms.
Basic food preparation and delivery of room service to guests.
Service of food and drink in the hotel bar after hours.
Leadership and management of the Night Team.
Ensuring all colleagues on duty are performing their job role and are working to the Hotel & Company standards, policies and procedures.
Conducting and managing evacuations of the whole hotel should the alarm sound during the Night.
Providing general customer service, ensuring complete guest satisfaction is achieved at all times.
Performing basic accounting activities to support our Finance department.
About Us
The Hotel Collection has unique properties and gives us the opportunity to break free from the big corporate chains' approach to hospitality in the UK, so our teams have more freedom to achieve our financial, service and people objectives. Our aim is to provide 'Positive impressions. Lasting memories'.
The Hotel Collection Group - The Angel Hotel Cardiff
One of the favourite historical hotels in Cardiff, The Angel Hotel Cardiff is a beautiful Victorian landmark in the capital of Wales. Ideally located near the centre of Cardiff, the hotel is perfect for holidays and short breaks in Cardiff and South Wales. The hotel itself is neatly positioned between the Millennium Stadium and Cardiff Castle, with many of the bedrooms offering views of the castle.
Benefits include:-
28 days in the holiday year
Excellent training and development opportunities
Substantially discounted stays across the Group
Discounted food and beverage within the hotels
High Street Discount incentive scheme
Eye care vouchers
Free parking
Staff meal while on duty