Outbound Caller

Recruiter
Location
Middleton, Manchester
Salary
Salary hourly rate £7.50
Posted
21 Sep 2016
Closes
19 Oct 2016
Ref
oc/acro
Contract Type
Permanent
Hours
Full Time

Outbound Caller

Salary hourly rate £7.50

Hours: Monday- Friday, 37.5 hours per week. Working pattern will be 11.00 a.m- 7.00 p.m and flexibility is required. We would also consider part time candidates.

Middleton, M24

 

Acrobat, based in Middleton, are experts in finding and funding carbon and energy saving schemes for energy companies to help meet their Energy Company Obligation (ECO). We are able to assist homes to claim their funding entitlement and this is achieved by building a rapport with potential customers in their homes and promoting energy efficiency packages in line with the ECO Programme. To help us achieve Acrobat’s ambitions we are seeking Outbound Callers on a temporary basis with the possibility of becoming permanent.

We have an excellent opportunity for somebody to work within an upbeat and friendly company whereby they will be creating rapport with vulnerable groups to see if they meet the benefit criteria for heating and insulation. Although you will be cold calling from a database, it will be a follow up call to literature previously sent out to them. This is not a hard sell role and the main aim is to help customers.

Responsibilities

  • As an Outbound Caller you will making cold calls from leads already established via previous marketing and therefore you will be following up with a call.
  • The successful candidate will be working to a script and will pass the lead over once benefit eligibility has been confirmed.
  • You will be establishing credibility of the brand.
  • You will need to follow a CRM system correctly.
  • Using targeted data.
  • You will be working toward guidelines and KPI’s

Knowledge / Skills / Qualifications

  • The successful applicant MUST have experience of an outbound telephone based role.
  • Have an excellent telephone manner.
  • Full training is given
  • You will be a great communicator, articulate, outgoing and able to build an instant rapport
  • Good I.T skills including Microsoft Office.
  • Be able to work unsupervised and also as part of a team
  • Able to work to targets
  • Live our values; Passionate/ courageous/energetic/innovative/collaborative/brilliant/honest

Hours: Monday- Friday, 37.5 hours per week. Working pattern will be 11.00 a.m- 7.00 p.m and flexibility is required. We would also consider part time candidates.

Temporary to permanent position for the right candidate